Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CLINICAL SKILLS

Celeste Leyva

LA Hydro-Jet
Torrance
1
Language
1
Certification
10
years of professional experience

Customer Service Specialist with over 10 years of experience delivering product information and managing client interactions. Expertise in order processing, account management, and complaint resolution while maintaining quality standards. Strong background in healthcare administration supports effective patient communication and front-office operations. Bilingual in English and Spanish, contributing to team success and adaptability in fast-paced environments.

Work History

Dispatcher/Customer Service

9 Years 8 Months
LA Hydro-Jet | 02.2017 - Current
  • Answered 80 calls daily, addressing inquiries, solving problems, and providing dispatch information to enhance customer satisfaction.
  • Established quick rapport over the phone, maintaining a positive demeanor while effectively resolving customer issues.
  • Maintained scheduling and forecasting for 60 technicians.
  • Maintained scheduling and forecasting for 60 technicians, ensuring efficient service delivery and resource allocation.

Education

High School Diploma

Youth Opportunities HS | Los Angeles, CA | 10.2026

MEDICAL ASSISTANT - HEALTHCARE

New Opportunities Organization | Hawthorne | 07.2025

Billing/ Coding - Healthcare

Penn Foster Career School | Scranton, PA | 06.2027

Skills

Customer Service
Phone Skills
Problem Solving
Data Entry Skills
Patient scheduling
Electronic medical records
EMR / EHR
Medical charting
Documentation
Typing Efficiency
HIPAA guidelines
Microsoft office
Organizational Skills
Multi-tasking
Microsoft Office
Administrative Experience
40 WPM typing
Verbal Communication
EMR/EHR
People Skills
Case Management
Medical terminology
Safety Compliance

Certification

  • OSHA & Bloodborne Pathogen Training
  • AHA BLS Adult, Child, & Infant with AED 05/2026
  • EZIZ Training- VFC- 04/2026
  • Mental Health First Aid 12/2025
  • HIPPA & Patient Confidentiality- 11/2025

Languages

English, Spanish

Timeline

Dispatcher/Customer Service

LA Hydro-Jet
02.2017 - CurrentRead More

Youth Opportunities HS

High School Diploma
Read More

New Opportunities Organization

MEDICAL ASSISTANT from HEALTHCARE
Read More

Penn Foster Career School

Billing/ Coding from Healthcare
Read More

CLINICAL SKILLS

  • Vital Signs
  • Injections/ Administering Medication
  • Phlebotomy
  • Sterilization Techniques/ Infection Control
  • EKG (Electrocardiogram)
  • Lab Tests: Urinalysis/ HEG Test
  • Bandaging: Cold/ Hot
Celeste Leyva