Robert Wagner
Rochester
Summary
Dynamic Service Manager with a proven track record at Firestone Complete Auto Care, excelling in sales and customer service. Expert in job dispatching and repair estimation, driving revenue growth while fostering team collaboration. Strong problem-solving abilities and mechanical knowledge ensure efficient operations and enhanced customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Complete Auto Care
Greece
02.2022 - Current
- Managed dispatch of jobs to technicians for efficient shop flow.
- Ordered essential supplies to maintain shop operations and prevent delays.
- Assisted in interviews to select qualified candidates for technician roles.
- Provided support to technicians with questions during repair processes.
- Addressed customer inquiries and resolved service-related issues promptly.
- Estimated and sold repairs, contributing to revenue generation.
- Oversaw daily shop activities to ensure smooth operations and workflow.
Store Manager
Monro Auto Service and Tire Centers
Rochester
08.2021 - 02.2022
- Achieved sales goals consistently through strategic customer engagement.
- Monitored inventory levels and placed orders to ensure stock availability.
- Managed store operations, including scheduling and team coordination.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Estimated and sold necessary repairs, driving additional revenue.
- Updated customers regularly on repair status to maintain transparency.
Store Manager
Stonebriar Auto Services LLC
Rochester
09.2020 - 08.2021
- Managed daily operations, administrative tasks, scheduling, and sales to enhance efficiency.
- Supervised hiring, training, and onboarding of new team members.
- Conducted nightly cash counts to ensure accurate financial reporting.
- Guaranteed consistent productivity metrics that boosted sales and profitability.
- Demonstrated strong interpersonal skills in client and employee interactions.
- Maintained relationships with fleet customers to foster loyalty and service continuity.
- Performed vehicle services and estimated necessary repairs.
Express Service Technician
Van Bortel Subaru of Rochester
Rochester
08.2019 - 09.2020
- Executed scheduled vehicle maintenance to ensure optimal performance.
- Conducted thorough inspections and provided relevant recommendations for repairs.
- Processed customer payments efficiently as a cashier.
- Filed repair orders accurately to maintain organized records.
- Tagged customer vehicles upon arrival for tracking purposes.
- Parked service vehicles carefully to maximize space utilization.
Education
Regents Diploma -
Pavilion Jr/Sr High
New York06.2017
Skills
- Sales and negotiation
- Customer service
- Job dispatching
- Inventory management
- Vehicle inspection
- Problem solving
- Time management
- Mechanical knowledge and diagnostics
- Purchase order management
- Vehicle maintenance and repair
- Service technician experience
- Service writing and documentation
- Employee orientation and training
- Automotive alignment and suspension
- Repair estimation and parts administration
- Oil change and tire service
- Estimating software proficiency
- Auto service management
- Organizational skills
Certification
Motor Vehicle Inspection License
Timeline
Service Manager
Firestone Complete Auto Care
02.2022 - Current
Store Manager
Monro Auto Service and Tire Centers
08.2021 - 02.2022
Store Manager
Stonebriar Auto Services LLC
09.2020 - 08.2021
Express Service Technician
Van Bortel Subaru of Rochester
08.2019 - 09.2020
Regents Diploma -
Pavilion Jr/Sr High