Charles William English
Downey,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Detail oriented and gifted in both written and oral communication with a strong emphasis to excellent customer service.
Overview
26
26
years of professional experience
Work History
Special Finance Manager Service Liaison
Huntington Beach Harley Davidson
10.2024 - Current
- Increased special financing approvals by developing strong relationships with lenders and maintaining a thorough understanding of their guidelines.
- Planned, developed and managed sub-prime lending program guidelines.
- Verified and processed credit applications from customers.
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Reviewed financial documents, pay stubs and statements.
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
Sales Manager
Los Angeles Harley-Davidson
04.2024 - 11.2024
- Provided a professional, fun and memorable experience ensuring a positive outcome, a happy customer, and perfect customer satisfaction scores.
- Collaborated and trained with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in and oversaw ongoing training to stay updated on current products, promotions, and customer trends
- Kept up-to-date records of daily sales activities, monitoring progress towards goals.
- Trained new hires on sales tactics helping them integrate seamlessly into the team.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Sold motorcycles
Field Appraiser
California Independent Appraisers Dba
08.2023 - 04.2024
- Ensured timely completion of assignments by prioritizing tasks and effectively managing workload in a fast-paced environment.
- Developed strong relationships with clients, providing excellent customer service and fostering long-term partnerships.
- Collaborated with fellow appraisers to share knowledge and resources, improving overall performance.
- Continuing education through IAPath Adjuster training
Senior Lead Instructor
The Raytom Group
04.2014 - 06.2022
- Facilitated education of Tactical Emergency Casualty Care to Federal. State, Local and Foreign Law enforcement Agencies.
- Created training platforms and standards for class sizes up to 50 students.
Private Security Contractor
Lethics Inc.
03.2009 - 04.2015
- Officer in charge (OIC) of private security team
- VIP personal and personnel protection
- Kidnap and Ransom intelligence gathering and negotiations.
- Aided in capture of Serbian war criminal Radtko Mladic.
Sales Trainer, New & Used Vehicle Manager, F&I
AutoNation
07.2006 - 03.2009
- Developed and led group training courses to align with sales and service goals in 300 stores.
- Managed used vehicle departments nationwide to ensure profitability through effective and professional customer service
- Managed recruitment, training and development for highly effective sales teams.
- Designed and implemented menu sales training program for entire company of dealerships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Private Security Contractor
Blackwater USA
01.2002 - 09.2006
- Ensured safety of high-profile clients through meticulous planning and coordination.
- Provided specialized protective services for clients traveling internationally, ensuring seamless security coverage across borders.
- Provided detailed threat intelligence briefings to both clients and internal teams, enhancing overall situational awareness.
- Collaborated with law enforcement agencies, strengthening relationships and sharing critical information.
- Improved overall security by implementing cutting-edge surveillance technology and protocols.
- Managed sensitive information securely, protecting clients'' confidentiality and privacy at all times.
- Maintained a high level of situational awareness at all times, enabling rapid response to emerging threats or incidents.
Sales/Sales Manager New & Used/F&I
Van Tuyl Auto Group
06.1999 - 01.2002
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Conducted appraisals of pre-owned automobiles to ensure accurate pricing based on market value and vehicle condition.
- Coached sales team to drive traffic through phone, online appointments and referrals to meet or exceed sales targets.
- Built strong customer relationships via exceptional service and follow up communication.
- Collaborated with finance department to secure customer financing and efficiently close sales.
Education
Bachelor of Arts - Psychology
Southwest Texas State University
San Marcos, TXSkills
- Sales
- Relationship Building
- Customer needs assessment
- Cold calling
- Task prioritization
- Sales Negotiation
- Customer relationship management
- Upselling strategies
- Brand representation
- Market trends
- Inside and outside sales
- Customer service
- Superb Communication
- Facilitating and Teaching
- Sales team supervision
- Sales Goals
- Team building and development
- Strong communication and interpersonal skills
- Excellent written and verbal communication
- Product and service sales
- Honest and dependable
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Military
U S Army Infantry
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