Douglas Holland

• Inspected incoming materials for quality and compliance with specifications.
• Conducted thorough evaluations of shipments to identify discrepancies and defects.
• Collaborated with warehouse team to streamline receiving processes and reduce errors.
• Implemented tracking system for inventory management, enhancing accuracy in reporting.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Processed orders via phone & internet, accurately using point-of-sale systems to ensure timely delivery.
• Assisted customers in selecting products that met their needs and preferences.
• Provided knowledgeable support on product features and maintenance procedures.

• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to detect and deter suspicious activities or breaches.
• Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.

• Trained staff on customer service best practices, enhancing team performance and guest satisfaction.
• Mentored new employees in company policies and procedures, fostering a culture of excellence and accountability.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Designed layouts for books and magazines