Douglas Hook
Rowlett,Texas
Summary
Seasoned professional with extensive experience in system administration and data center operations, specializing in iSeries environments. Successful track record in enhancing security monitoring processes and automating operational tasks to improve efficiency. Leadership in managing diverse teams to ensure high availability and optimal performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Support Specialist (IBMi)
IBM
01.2021 - Current
- Supported customers using IBMi (AS/400) system, focusing on software and internal operations, while assisting with Save/Restore, Work Management, communications, internal and external disk, HMC, VIOS, and system recovery.
Information Security Analyst II
Wells Fargo
01.2019 - 01.2021
- Company Overview: Contract through TEKsystems
- Team subject matter expert (SME) for the iSeries Platform. Maintained documentation outlining departmental approach to Privileged Access Monitoring including training material for new hires.
- Responsible for monitoring Splunk dashboards and potential security violations of corporate Privileged Access modification requirements.
- Perform risk analyses of corporate security policies and procedures, make recommendations to improve team procedures.
- Trained new hires on team procedures and policies for monitoring the iSeries Platform.
- Worked in coordination with the Splunk SME to enhance existing Splunk Notables. These modifications increased the overall productivity of the monitoring process by eliminating unrelated alerts.
- Contract through TEKsystems
System Engineer II
BearCom
Garland, USA
01.2018 - 01.2019
- Company Overview: Corporate Headquarters
- ISeries administration tasks including message handling, command line utilities, work management, job and print control, device management, system configuration, system security, backup and restore, file transfer, system log integration.
- Helpdesk administrator
- Exchange administrator
- User management administrator
- Corporate Headquarters
System Administrator (iSeries, AS/400)
Borden Dairy Company
Dallas, USA
01.2008 - 01.2017
- Company Overview: Supported IT operations at corporate headquarters, ensuring seamless technology integration.
- Primarily responsible for the maintenance and administration of IBM iSeries (servers, multiple partitions), including message handling, command line utilities, work management, job and print control, device management, system configuration, system security, backup and restore, file transfer integration and PTF management.
- Supported service desk technicians as well as end users with AS/400 application issues.
- Research/troubleshoot system issues collaborating with 3rd party vendor support as needed for resolution in a timely manner.
- Resolved system errors identified through monitoring, ensuring timely restoration of optimum performance.
- Monitor system performance utilizing iSeries navigator performance monitor.
- Performed system backups (daily, weekly and monthly) to ensure the business’s data is protected.
- Executed system updates (PTFs) to improve performance and maintain system reliability.
- Configured and managed hardware devices (printers, modems, client access sessions).
- Wrote programs to monitor for JOBs waiting on message replies, JOBQ depth, long running JOBs, printer status, JOB locks and alert via email and text messaging.
- Perform daily audits to ensure the primary systems and target systems are in sync.
- Install and configure 3rd party applications.
- Provide second level support to resolve critical and non-critical production issues.
- Ensured system high availability by implementing redundancy measures and monitoring performance.
- Deliver systems, PC, connectivity, and printer support to 16 plant locations and corporate headquarters, ensuring operational continuity.
- Perform software upgrades as they become available.
- Perform failover testing.
- Role Swap once a year.
- Corporate Headquarters
Senior Production Control Analyst
CompUSA, Incorporated
Dallas, USA
01.2000 - 01.2008
- Company Overview: Corporate Headquarters
- Managed production job scheduler (ROBOT), streamlining operations to consistently meet business SLA requirements.
- Automated operational tasks and processes optimizing production job stream and eliminating operational and human errors.
- Provided Sr. level production support to development team on various IT projects.
- Developed and automated reporting using QUERY, QMQRY, and CL, ensuring timely deliverables for the business.
- Approved and promoted new and updated code into production schedule and process flow, adhering to standard change management methodologies.
- Installed and managed/administered BRMS application and backup processes and moves.
- Corporate Headquarters
Independent Consultant
BearCom
Garland, USA
01.2018
- Company Overview: Corporate Headquarters
- Updated databases, enhancing data accuracy for improved decision-making
- Executed secure file transfers between systems, ensuring data integrity and confidentiality
- Corporate Headquarters
Education
Graduate of the Microsoft Certified Systems Engineer program - School of Engineering and Applied Science
Southern Methodist University (SMU)
General studies focusing on Business and Accounting
Texas Tech
Skills
- Job Scheduling
- AS/400
- Power 7
- Power 9
- Mimix
- System Integration
- BRMS
- Robot Scheduler and AJS Scheduler
- JDA
- Data Replication
- Network
- LXI
- Soft Landing Systems
- Console
- Windows
- PCs
- Laptops
- Email Management
- CRM Software
- Word
- Outlook
- Visio
- Lotus Notes
- Siebel 7
- Front Page
- Turnover
- OS400
Certification
- Various Microsoft certificates of completion.
- MCP
- ITIL
- BRMS
Proficiencies
Help Systems (Robot Scheduler, Console and Network), BRMS, LXI, Soft Landing Systems (Turnover), JDA, iTERA/Mimix, MQ Series, MS Office (Excel, Word, Outlook, Front Page, Visio), Lotus Notes, Siebel 7, Windows, PCs, Laptops, IBM iSeries 570, Power 7 - 9 (AS/400), OS400
Timeline
Support Specialist (IBMi)
IBM
01.2021 - Current
Information Security Analyst II
Wells Fargo
01.2019 - 01.2021
System Engineer II
BearCom
01.2018 - 01.2019
Independent Consultant
BearCom
01.2018
System Administrator (iSeries, AS/400)
Borden Dairy Company
01.2008 - 01.2017
Senior Production Control Analyst
CompUSA, Incorporated
01.2000 - 01.2008
Graduate of the Microsoft Certified Systems Engineer program - School of Engineering and Applied Science
Southern Methodist University (SMU)
General studies focusing on Business and Accounting
Texas Tech