Open To Work
Douglas Hook
Rowlett,Texas
Work Preference
Summary
Seasoned professional with extensive experience in IBMi administration and security analysis. Demonstrated success in optimizing production job scheduling and monitoring security compliance, enhancing overall system integrity and team efficiency. Skilled in developing documentation and training materials that elevate team performance and reduce operational errors.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Support Specialist (IBMi)
IBM
01.2021 - 01.2025
- Supported customers using IBMi (AS/400) system, specializing in software and internal processes.
- Assisted customers with Save/Restore, Work Management, communications, internal and external disk, HMC, VIOS, and system recovery.
- Delivered services under contract with Computer Task Group, Inc.
Information Security Analyst II
Wells Fargo
01.2019 - 01.2021
- Monitored Splunk dashboards to identify security violations related to corporate Privileged Access modification requirements, enhancing compliance oversight.
- Documented departmental approach to Privileged Access Monitoring, creating training material for new hires to ensure consistent understanding.
- Perform risk analyses of corporate security policies and procedures, make recommendations to improve team procedures.
- Collaborated with Splunk SME to refine Notables, streamlining monitoring process by reducing irrelevant alerts.
- Team subject matter expert (SME) for the iSeries Platform.
- Trained new hires on team procedures and policies for monitoring the iSeries Platform.
- Provided contract support for TEKsystems on various projects.
System Engineer II
BearCom
Garland, USA
01.2018 - 01.2019
- Administered ISeries tasks including message handling, command line utilities, work management, job and print control, device management, system configuration, system security, backup and restore, file transfer, system log integration to ensure system reliability and performance.
- Provided user support by addressing and troubleshooting helpdesk inquiries.
- Administered Exchange server to ensure reliable email communication across the organization.
- Managed user accounts and permissions to ensure secure access to systems.
- Performed administrative duties at corporate headquarters to support business operations.
Independent Consultant
BearCom
Garland, USA
02.2018 - 05.2018
- Streamlined operations at corporate headquarters to improve overall effectiveness
- Executed database modifications to enhance system functionality
- Facilitated secure file transfers between servers for data integrity
System Administrator (iSeries, AS/400)
Borden Dairy Company
Dallas, USA
01.2008 - 01.2017
- Maintained and administered IBM iSeries servers and multiple partitions, handling messages, utilizing command line utilities, managing work, controlling jobs and prints, overseeing device management, configuring systems, securing systems, performing backup and restore, integrating file transfers, and managing PTF updates.
- Delivered systems, PC, connectivity, and printer support to 16 plant locations and corporate headquarters in Dallas, Texas.
- Supported service desk technicians as well as end users with AS/400 application issues.
- Monitor system performance utilizing iSeries navigator performance monitor.
- Configured and managed hardware devices (printers, modems, client access sessions).
- Wrote programs to monitor for JOBs waiting on message replies, JOBQ depth, long running JOB’s, printer status, JOB locks and alert via email and text messaging.
- Perform system backups (daily, weekly and monthly) to ensure the business’s data is protected.
- Executed system updates (PTFs) to maintain system performance.
- Investigated and resolved system issues with 3rd party vendor support to ensure timely and effective solutions.
- Respond to and resolve system errors discovered through monitoring in a timely manner to ensure optimum performance.
- Install and configure 3rd party applications.
- Provide second level support to resolve critical and non-critical production issues.
- Implemented high availability solutions to ensure continuous system uptime.
- Perform daily audits to ensure the primary systems and target systems are in sync.
- Perform software upgrades as they become available.
- Perform failover testing.
- Virtual Role every quarter.
- Role Swap once a year.
- Coordinated technology services at corporate headquarters to optimize operations and support productivity.
Senior Production Control Analyst
CompUSA, Incorporated
Dallas, USA
01.2000 - 01.2008
- Supervised, trained, mentored operations staff to enhance team capability and performance.
- Provided Sr. level production support to development team on various IT projects.
- Managed production job scheduler (ROBOT), streamlining operations to consistently meet business SLA requirements.
- Automated operational tasks and processes optimizing production job stream and eliminating operational and human errors.
- Installed and managed/administered BRMS application and backup processes and moves.
- Performed OS upgrades and installed PTFs.
- Managed distribution and automated reporting using QUERY, QMQRY, and CL, ensuring timely deliverables to the business.
- Documented developed and recommended changes to department policies and procedures.
- Interrogated, approved and promoted new and updated code into the production schedule and process flow while following standard change management methodologies.
- Corporate Headquarters
Skills
- IBMi administration
- Backup and restore
- Troubleshooting and Diagnostics
- Application installations
- OS400
- Power 7 - 9 (AS/400)
- IBM iSeries 570
- BRMS
- JDA
- ITERA/Mimix
- MQ Series
- Application Software
- MS Office (Excel, Word, Outlook, Front Page, Visio)
- Lotus Notes
- Siebel 7
- Windows
- PCs
- Laptops
- System performance monitoring
- Privileged access monitoring
- Customer support
- Remote support
- Documentation management
- Data collection
- Problem resolution
- Process optimization
- Team collaboration
- Attention to detail
- Time management
- ITIL framework
- Customer engagement
Certification
- Various Microsoft certificates of completion.
- MCP
- ITIL
- BRMS
Proficiencies
Help Systems (Robot Scheduler, Console and Network), BRMS, LXI, Soft Landing Systems (Turnover), JDA, iTERA/Mimix, MQ Series, MS Office (Excel, Word, Outlook, Front Page, Visio), Lotus Notes, Siebel 7, Windows, PCs, Laptops, IBM iSeries 570, Power 7 - 9 (AS/400), OS400
Timeline
Support Specialist (IBMi)
IBM
01.2021 - 01.2025
Information Security Analyst II
Wells Fargo
01.2019 - 01.2021
Independent Consultant
BearCom
02.2018 - 05.2018
System Engineer II
BearCom
01.2018 - 01.2019
System Administrator (iSeries, AS/400)
Borden Dairy Company
01.2008 - 01.2017
Senior Production Control Analyst
CompUSA, Incorporated
01.2000 - 01.2008