Douglas Hosein
Hempstead,New York
Summary
Hospitality and customer support specialist focused on service quality and operational performance. Demonstrated ability to troubleshoot and resolve customer concerns while preserving service excellence. Cross-functional coordination to meet deadlines, policies, and guest expectations.
Overview
19
19
years of professional experience
Work History
Houseman
Long Island Marriot
Long Island, New York
08.2024 - Current
- Performed sweeping, mopping, vacuuming, dusting, and polishing in guest rooms and common areas to maintain cleanliness.
- Cleaning and sanitizing bathrooms.
- Collected and removed trash and linen from guest rooms and public areas to uphold hygiene standards.
- Restocked linens, towels, and amenities to ensure guest satisfaction.
- Replenishing supplies, furniture, and amenities.
- Assisted with labor-intensive tasks, including flipping mattresses and moving furniture, to enhance room readiness.
- Supported housekeeping, maintenance, and banquet staff to maintain operational efficiency.
Front Desk
Row NYC Hotel
Manhattan, New York
05.2016 - 05.2026
- Processed guest payments, noted requests, and issued room keys to ensure seamless check-in experiences.
- Updated computer system with arrivals, departures, and special requests to maintain accurate records.
- Collaborated with maintenance, housekeeping, and security teams to resolve guest issues promptly.
Customer Service
Fly Jamaica JFK Airport
Queens, New York
05.2013 - 01.2016
- Handled customer baggage and processed COMAT shipments and airfreight promptly and courteously
- Ensured customer safety during boarding and deplaning
- Abiding by all the Station policies and safety procedures of the company
Computer Lab Technician
Vaughn College of Aeronautics and Technology
Queens, New York
09.2007 - 01.2013
- Installed and configured operating systems on lab computers efficiently.
- Maintained computer hardware and software for optimal performance in labs.
- Provided technical support to students and faculty for lab equipment issues.
- Trained new student employees and provided computer skills instruction to enhance user proficiency while delivering exceptional customer service.
Education
BS - Aircraft Operations (Flight)
Vaughn College of Aeronautics and Technology
Queens, New York, USA05-2011
Skills
- Technical troubleshooting
- Technical support
- Computer hardware maintenance
- Software installation
- Analytical thinking
- Computer literacy in Microsoft Office
- Customer service
Accomplishments
- President Award Honors Student and Deans Award Honors Student
- Faculty Award and Athletic Award student
- Designed Specific parts of an Aircraft
Timeline
Houseman
Long Island Marriot
08.2024 - Current
Front Desk
Row NYC Hotel
05.2016 - 05.2026
Customer Service
Fly Jamaica JFK Airport
05.2013 - 01.2016
Computer Lab Technician
Vaughn College of Aeronautics and Technology
09.2007 - 01.2013
BS - Aircraft Operations (Flight)
Vaughn College of Aeronautics and Technology