Douglas Howerton
1165 Madison 7150 Fayetteville,AR
Summary
Accomplished leader with demonstrated success in connecting with individuals across all levels of an organization to drive performance. Strong capabilities in team management, focusing on coaching for positive intent and collaboration. Dedicated to building a high-performance culture that values attitude and effort as key components of success.
Overview
34
34
years of professional experience
Work History
Manager Outside Plant and Engineering Design
AT&T
Fayetteville, AR
08.2022 - Current
- Worked with ARDOTS to complete road-move projects.
- Executed design strategies for business fiber customers.
- Worked with developers to secure easements.
- Facilitated seamless operations for the on-site construction team.
Senior Specialist- Technical Process/Quality
AT&T
Fayetteville, AR
02.2021 - 08.2022
- Developed innovative processes, communicated changes effectively, and defined processing requirements.
- Proposed process enhancements based on comprehensive feasibility evaluations.
- Examined datasets to uncover primary sources of network disruptions.
- Facilitated workshops to improve workflow efficiency.
- Delivered technical assistance for process optimization and adherence.
Development Coach
AT&T
Fayetteville, AR
08.2019 - 02.2021
- Established productive partnerships for achieving organizational goals.
- Developed a collaborative partnership with peers.
- Collaborated with field managers to identify underperforming technicians for targeted improvement.
Manager Network Services
AT&T
Springdale, AR
11.2013 - 08.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Facilitated workshops within the district to enhance managers' skills in presenting objectives and securing team buy-in.
- Streamlined processes with contractors to align with cost-saving measures.
- Delivered Smith Driving Systems training to managers and technicians.
Customer Service Technician
AT&T
Eureka Springs, AR
03.2000 - 12.2013
- Completed advanced courses in Bonding and Grounding, and Power Influence.
- Proficient with all test sets and meters.
- Lead tech trainer for new and low performing techs.
Master Electrician
University Of Arkansas Fayetteville
Fayetteville, AR
01.1991 - 03.2000
- Performed maintenance and diagnostics on electrical systems, utilizing precision instruments.
- Designed intricate wiring layouts via computer-aided design tools.
- Installed, maintained, and repaired electrical systems and components in accordance with relevant codes.
Education
Electrical Theory -
Arkansas Master Electrical License (M-6164)
Machine Tool Technology -
Worked as a Machinist running CNC Machines.
Skills
- Network Engineering
- Technical Process Improvement
- Team Training
- Electrical System Maintenance
- Design
Certification
- Master Electrician License - Arkansas Licensing Board.
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of twenty staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Maintenance/Repair - Repaired AC/DC circuits and multiple volt type 3-phase circuits.
- Inspection - Inspected electrical systems, equipment and fixtures to identify safety hazards for replacement or repair.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager Outside Plant and Engineering Design - AT&T
08.2022 - Current
Senior Specialist- Technical Process/Quality - AT&T
02.2021 - 08.2022
Development Coach - AT&T
08.2019 - 02.2021
Manager Network Services - AT&T
11.2013 - 08.2019
Customer Service Technician - AT&T
03.2000 - 12.2013
Master Electrician - University Of Arkansas Fayetteville
01.1991 - 03.2000
Northwest Technical Institute - Electrical Theory ,
Northwest Technical Institute - Machine Tool Technology,
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