Douglas Hurst
Summary
AI data annotator and account manager with extensive experience in technical support and remote assistance. Proven ability to execute operational tasks with precision, resulting in improved efficiency and enhanced client satisfaction. Strong skills in process optimization and problem-solving. Committed to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AI Data Annotator
Outlier
Roanoke
11.2025 - Current
- Annotated large datasets to enhance training of AI models and increase accuracy.
- Utilized annotation tools to label images, text, and audio to support effective model training.
- Reviewed and corrected data entries to ensure quality and maintain consistency.
- Executed daily operational tasks with precision to ensure smooth workflow.
- Collected, evaluated and stored documents securely in permanent records.
- Prioritized and organized tasks to efficiently accomplish service goals.
Account Manager
Midland Credit Management
Roanoke
11.2024 - 11.2026
- Negotiated payment arrangements with customers, resulting in improved cash flow and timely collections.
- Resolved billing disputes through effective communication, satisfying all parties involved.
- Maintained accurate records of collection activities, ensuring compliance with company policies and enhancing reporting accuracy.
- Collaborated with team members to enhance collection strategies, contributing to more effective debt recovery processes.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Resolved billing disputes through clear and concise communication.
- Enhanced dispute resolution processes through clear and concise communication.
- Facilitated negotiations to reach mutually agreeable settlements for all stakeholders.
Sales Account Manager
Cellular Sales
Vinton
09.2019 - 11.2024
- Cultivated strong client relationships through effective communication and product expertise.
- Engaged with customers to address sales and service inquiries, fostering positive relationships.
- Initiated conversations with customers using strong interpersonal skills.
- Conducted market research to identify customer needs, leading to tailored solutions.
- Collaborated with team members to develop impactful sales presentations and materials.
- Trained junior sales agents on best practices, enhancing their selling techniques and confidence.
- Resolved problems swiftly and effectively, demonstrating strong problem-solving abilities.
- Applied advanced technical skills to troubleshoot complex issues and implement solutions.
Education
Certification - Information Technology
Course Careers
Roanoke VA04-2026
High School Diploma -
Franklin County High
Farnklin County05-2008
Skills
- Technical support
- Remote support
- Problem resolution
- Customer support and communication
- Customer relationship management
- Effective communication
- Team collaboration
Affiliations
- Microsoft Azure Labs
- Active Directory Labs
- Networking Labs
- Ticketing System Practice
Certification
- Course Careers Information Technology
Timeline
AI Data Annotator
Outlier
11.2025 - Current
Account Manager
Midland Credit Management
11.2024 - 11.2026
Sales Account Manager
Cellular Sales
09.2019 - 11.2024
Certification - Information Technology
Course Careers
High School Diploma -
Franklin County High