Douglas J. Palmer
Valencia,CA
Summary
Accomplished Quality Control and Underwriting Manager with over 25 years of experience driving excellence in mortgage quality assurance, underwriting, and team leadership. Expert in pre-funding and post-close QC processes, ensuring compliance with Fannie Mae, Freddie Mac, FHA, VA, USDA, and TRID regulations. Proven ability to optimize operations, reduce errors, and lead high-performing teams. NMLS licensed (#1468251) in 13+ states and Six Sigma Yellow Belt certified.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Baker Tilly
01.2024 - 05.2025
- Directed pre-funding and post-close QC operations, ensuring compliance with investor and regulatory standards.
- Collaborated with clients to deliver actionable insights, enhancing loan quality and compliance.
- Streamlined audit processes, improving operational efficiency and client deliverables.
Quality Control Manager
Clear Audit Services
09.2021 - 11.2023
- Oversaw QC operations for multiple mortgage clients, managing pre-funding and post-close audits to mitigate risk.
- Implemented process improvements, increasing audit efficiency and client satisfaction.
- Trained and mentored junior staff, fostering a culture of accuracy and accountability.
Quality Control Manager
The Compliance Group
05.2018 - 09.2021
- Led QC teams auditing conventional, FHA, VA, and USDA loans, ensuring adherence to agency guidelines.
- Served as primary client liaison, delivering high-quality audit reports and recommendations.
- Reduced compliance discrepancies through strategic quality assurance initiatives.
Contract Underwriter/Auditor
The Compliance Group
05.2017 - 05.2018
- Audited post-closed loans (conventional, FHA, VA, USDA), achieving a 95% accuracy rate.
- Identified and resolved quality issues, ensuring compliance with investor guidelines.
Remote Underwriter
Nexera Holding LLC
09.2016 - 02.2017
- Underwrote conventional mortgages to agency guidelines using DU and LP systems.
- Issued accurate approvals, maintaining compliance and streamlining processes.
Underwriting Production Manager
First American Title, Mortgage Solutions Division/Interthinx
04.2012 - 09.2016
- Managed contract underwriting and QC teams for high-volume loan portfolios.
- Led RevUpQC project, earning 2016 Six Sigma Yellow Belt for process optimization.
- Boosted team productivity by 25% through enhanced training and workflow improvements.
Underwriting Team Lead
First American Title, Mortgage Solutions Division/Interthinx
04.2011 - 04.2012
- Supervised underwriters and auditors, ensuring adherence to underwriting standards.
- Reduced loan processing times by 10% through effective team coordination.
Quality Assurance Auditor
First American Title, Mortgage Solutions Division/Interthinx
01.2010 - 04.2011
- Conducted QC audits on internal loans, improving accuracy with standardized protocols.
- Resolved discrepancies to maintain compliance with investor requirements.
Underwriter
First American Title, Mortgage Solutions Division/
09.2008 - 01.2010
- Re-underwrote FNMA-purchased loans, ensuring investor guideline compliance.
Staff Mortgage Underwriter
SBMC Mortgage Co.
08.2003 - 02.2008
- Underwrote conventional mortgages across diverse investor guidelines, meeting approval targets.
- Enhanced loan approval efficiency through streamlined review processes.
Mortgage Quality Control Analyst
Greenpoint Mortgage Company (Formerly Headlands Mortgage)
05.2003 - 08.2003
- Performed in-depth QC fraud audits, identifying and mitigating risks.
Junior Underwriter/Condition Specialist
Greenpoint Mortgage Company (Formerly Headlands Mo
01.2000 - 05.2003
- Cleared underwriting conditions, ensuring timely loan closings.
Education
Psychology/Business Major -
Los Angeles Valley College
Van Nuys, CA01.1998
High School Diploma -
John Burroughs High School
Burbank, CASkills
- Fannie Mae DU
- Freddie Mac LPA
- TRID
- Agency Guidelines (FHA, VA, USDA, Conventional)
- Process Optimization
- Team Leadership
- Risk Analysis
- Client Relationship Management
Certification
- NMLS License, #1468251, Licensed in 13+ states, 01/01/16
- Six Sigma Yellow Belt, First American, 01/01/16
- Wood Badge Premier Adult Leadership Training, Boy Scouts of America
Timeline
Quality Control Manager
Baker Tilly
01.2024 - 05.2025
Quality Control Manager
Clear Audit Services
09.2021 - 11.2023
Quality Control Manager
The Compliance Group
05.2018 - 09.2021
Contract Underwriter/Auditor
The Compliance Group
05.2017 - 05.2018
Remote Underwriter
Nexera Holding LLC
09.2016 - 02.2017
Underwriting Production Manager
First American Title, Mortgage Solutions Division/Interthinx
04.2012 - 09.2016
Underwriting Team Lead
First American Title, Mortgage Solutions Division/Interthinx
04.2011 - 04.2012
Quality Assurance Auditor
First American Title, Mortgage Solutions Division/Interthinx
01.2010 - 04.2011
Underwriter
First American Title, Mortgage Solutions Division/
09.2008 - 01.2010
Staff Mortgage Underwriter
SBMC Mortgage Co.
08.2003 - 02.2008
Mortgage Quality Control Analyst
Greenpoint Mortgage Company (Formerly Headlands Mortgage)
05.2003 - 08.2003
Junior Underwriter/Condition Specialist
Greenpoint Mortgage Company (Formerly Headlands Mo
01.2000 - 05.2003
High School Diploma -
John Burroughs High School
Psychology/Business Major -
Los Angeles Valley College
Similar Profiles
Lauren HayesLauren Hayes
Senior Audit Associate at Baker TillySenior Audit Associate at Baker Tilly
Luke HuijsenLuke Huijsen
Audit Assistant at Baker TillyAudit Assistant at Baker Tilly
Sarah KolyaniSarah Kolyani
Experienced Assurance Associate at Baker Tilly US, LLPExperienced Assurance Associate at Baker Tilly US, LLP
Nitheena Helen Christy DhinakaranNitheena Helen Christy Dhinakaran
Sr Process Executive at Cognizant Technology Solutions, CTSSr Process Executive at Cognizant Technology Solutions, CTS
Dania LaderaDania Ladera
Production Team Leader at Delicate CosmeticsProduction Team Leader at Delicate Cosmetics