Douglas Klin

• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed and stocked merchandise in accordance with store standards.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Performed inventory control procedures to manage stock.
• Greeted customers and provided product advice to increase sales.
• Developed and maintained knowledge of current sales and promotions.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Owned and operated a standardbred race horse operation.

Bought and sold horses for profit

Competed in multiple states, which were state sanctioned and licensed

• Engaged with customers to build rapport and loyalty.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Set and achieved company defined sales goals.
• Presented professional image consistent with company's brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Resolved customer issues quickly to close deals and boost client satisfaction.