Melissa Flores
Avenal,CA
Summary
Personable customer service representative with 5+ years of experience in providing excellent service to customers in a fast paced environment. Delivers results with a positive, growth mindset.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Dollar General
Avenal, CA
07.2022 - 12.2025
- Supervised daily store operations, ensuring optimal workflow and customer satisfaction.
- Trained new associates on sales techniques and operational procedures to enhance team performance.
- Implemented merchandising strategies to maximize product visibility and drive sales growth.
- Analyzed inventory levels, facilitated restocking processes, and minimized stock discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Work Study Student
West Hills College Coalinga
Coalinga, CA
01.2022 - 06.2022
- Filed department transaction records according to campus accounting procedures.
- Used Word & Excel software to create brochures and flyers used for marketing school programs and special events.
Gas Station Clerk
7-eleven
Kettleman City, CA
01.2018 - 12.2020
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Gas Station Cashier
Shell Gas Station
Kettleman City, CA
01.2014 - 04.2015
- Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Sales Associate
Family Dollar
Avenal, CA
09.2013 - 01.2015
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts - Liberal Arts And Sciences
West Hills College - Coalinga
Coalinga, CA06.2023
High School Diploma -
Sunrise High School
Avenal, CA06.2010
Skills
Verbal and Written Communication
Record Sorting and Filing
Reliable and Punctual
Self-Motivated
Microsoft Office
Customer Service
Courteous with Strong Service Mindset
Problem-Solving Abilities
Customer Relations
Education and Training
other,true,other
Timeline
Lead Sales Associate
Dollar General
07.2022 - 12.2025
Work Study Student
West Hills College Coalinga
01.2022 - 06.2022
Gas Station Clerk
7-eleven
01.2018 - 12.2020
Gas Station Cashier
Shell Gas Station
01.2014 - 04.2015
Sales Associate
Family Dollar
09.2013 - 01.2015
Associate of Arts - Liberal Arts And Sciences
West Hills College - Coalinga
High School Diploma -
Sunrise High School