Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Douglas Lace

Euclid

Summary

Dynamic professional with a proven track record at all previous organizations, excelling in stakeholder communication and project management. Adept at training teams and enhancing customer service, I have successfully led operations and fostered strong client relationships, ensuring optimal performance and satisfaction in diverse environments.

Overview

36
36
years of professional experience

Work History

Funeral Manager/Family Liaison

Davis Babcock Funeral Home
Willoughby
08.2007 - 03.2025
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored project progress and provided updates to stakeholders.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Offered counseling and comfort to bereaved family members and friends.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Led and directed funeral and graveside services.
  • Prepared death certificates and drafted obituaries.
  • Prepared memorial materials, including service programs, and signage.
  • Obtained doctors' signatures on death certificate to complete insurance claim forms.
  • Communicated with funeral attendees to provide information and facilitate organized services.

Territory Finance Manager

Acg Equipment Finance
Mentor
10.2004 - 05.2009
  • Developed and managed financial accounts.
  • Proven record of positive, ongoing client relationships.

Sales Manager

Sedlak Interiors
Solon
06.1989 - 08.2004
  • Multi-million dollar sales producer.
  • Trained, coached, and mentored sales personnel to ensure success in their roles.

Education

Some College (No Degree) - Business Management

Lakeland Community College
Mentor, OH

Some College (No Degree) - Minister of Youth & Music

Baptist Bible College And School of Theology
Clarks Summit, PA

Skills

  • Sales and project management
  • Stakeholder communication
  • Customer service
  • Performance management
  • Business development
  • Staff training and leadership

Affiliations

  • Willoughby Hills Friends Church/Trinity Church: Member Outreach & Liaison

Timeline

Funeral Manager/Family Liaison

Davis Babcock Funeral Home
08.2007 - 03.2025

Territory Finance Manager

Acg Equipment Finance
10.2004 - 05.2009

Sales Manager

Sedlak Interiors
06.1989 - 08.2004

Some College (No Degree) - Business Management

Lakeland Community College

Some College (No Degree) - Minister of Youth & Music

Baptist Bible College And School of Theology

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