Douglas Laffin
Gloucester
Summary
Empathetic, reliable and driven individual with over 30 years of service industry experience and 4 years of active successful recovery. Able to adapt to various roles within a team. Quick learner with a strong capacity to grasp protocols and procedures. Patient and understanding of others. Possesses high ethical standards and demonstrates honesty and integrity while maintaining a positive attitude.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Gloucester, VA
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in maintaining organized checkout areas, ensuring a clean and welcoming environment.
- Collaborated with team members to enhance overall store operations and customer experience.
- Trained new cashiers on procedures and customer service best practices.
Sous Chef
Snow Lodge at Yellowstone
Yellowstone National Park County (historical), MT
05.2020 - 03.2021
- Assisted in menu planning and recipe development to enhance guest dining experiences.
- Managed daily kitchen operations, ensuring high standards of food quality and presentation.
- Trained and supervised kitchen staff in food preparation techniques and safety protocols.
- Collaborated with front-of-house team to coordinate timely service and address guest feedback.
- Implemented inventory control measures to minimize waste and optimize ingredient usage.
- Trained kitchen staff to perform various preparation tasks under pressure.
Sous Chef
Cowbell
New Orleans, LA
01.2011 - 05.2016
- Developed seasonal menus utilizing local ingredients to promote sustainability initiatives.
- Monitored kitchen equipment maintenance, ensuring compliance with health regulations and safety standards.
- Contributed to cost-effective purchasing decisions, enhancing overall operational efficiency within the kitchen.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Executive Chef
Room 3Nine
Orlando, FL
04.2000 - 11.2005
- Directed culinary operations to ensure high-quality food preparation and presentation.
- Developed seasonal menus incorporating local ingredients to enhance guest experience.
- Managed kitchen staff, fostering teamwork and enhancing productivity through training programs.
- Streamlined inventory management processes to reduce waste and optimize cost efficiency.
- Implemented food safety protocols, ensuring compliance with health regulations and standards.
- Established relationships with suppliers to source premium ingredients, maintaining quality standards in dishes.
Education
High School Diploma -
Niceville High School
Niceville, FLSkills
- Strong Communication Skills
- Computer Literate
- Able to Multitask with an Attention to Detail
- Reliable, Compassionate Coworker and Employee
- Work Well within a Team or Independently
- Valid Virginia Drivers License (0 points)
Timeline
Customer Service Cashier
Lowes Home Improvment
01.2024 - Current
Sous Chef
Snow Lodge at Yellowstone
05.2020 - 03.2021
Sous Chef
Cowbell
01.2011 - 05.2016
Executive Chef
Room 3Nine
04.2000 - 11.2005
High School Diploma -
Niceville High School