Douglas Logan
East Greenbush,NY
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
5
5
years of professional experience
Work History
Field Service Technician
Thomas Pest Services
04.2023 - 11.2023
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Developed and implemented customized service plans to meet customer needs.
Shop Maintenance /Driver
Cooley Mazda
10.2021 - 04.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Promoted a positive company image through courteous interactions with customers, vendors, and fellow drivers on the road.
- Exceeded performance expectations for on-time deliveries and customer satisfaction by consistently going above and beyond to meet client needs.
Cook Shift Leader
Burrito Burrito
12.2020 - 09.2021
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Delivery Driver
Douglas Industrial
05.2019 - 10.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
No Degree -
Bryant And Stratton College
Albany, NYSkills
- Tool Management
- Data Collection
- Equipment Inspection
- Technical Analysis
- Customer Service
- Heavy Lifting
- Problem-Solving
- Route Planning
- Relationship Building
- Accountability and Work Ethic
- OSHA Certification
Timeline
Field Service Technician
Thomas Pest Services
04.2023 - 11.2023
Shop Maintenance /Driver
Cooley Mazda
10.2021 - 04.2023
Cook Shift Leader
Burrito Burrito
12.2020 - 09.2021
Delivery Driver
Douglas Industrial
05.2019 - 10.2020
No Degree -
Bryant And Stratton College
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