Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Lucciano

Wesley Chapel

Summary

Knowledgeable Service Advisor with comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.

Overview

11
11
years of professional experience

Work History

Property Preservation Specialist

Cyprexx Services LLC
08.2023 - Current
  • Maintained accurate records of completed projects, including photographs, reports, invoices, and correspondence with clients.
  • Negotiated contracts with service providers to obtain cost-effective solutions for clients'' properties while maintaining high standards of service quality.
  • Enhanced property value by conducting thorough inspections and identifying necessary repairs.
  • Facilitated timely communication between clients, vendors, tenants ensuring that all parties were kept informed about ongoing projects or issues affecting their properties.
  • Managed vendor relationships to ensure quality workmanship at competitive prices.

Service Advisor

Goodhue Boat Co.
02.2021 - 08.2023
  • Professionally communicated with customers to gather information necessary to create accurate repair estimates
  • Consulted and sold services that applied to the type of boat and customer's needs
  • Finalize and invoice work orders
  • Ensure efficient and timely completion of all automotive repairs and maintenance.
  • Managed approximately 150 incoming call, emails per day from customers

Service Advisor

AutoCare Plus
12.2018 - 02.2021
  • Ensure efficient and timely completion of all automotive repairs and maintenance
  • Provide exceptional customer service by addressing customer concerns and resolving any issues
  • Schedule and assign work to automotive technicians and mechanics
  • Monitor technician performance and provide coaching or training as needed
  • Maintain accurate records of service and repair orders, including parts inventory and labor hours
  • Ensure smooth workflow and customer satisfaction using RO writer.

Maintenance Supervisor

Hospitality resources
04.2014 - 10.2019
  • Provide guidance and leadership to manage maintenance activities
  • Performed routine building repair and maintenance tasks, including minor carpentry, electrical, plumbing, and HVAC
  • Inspected buildings, facility structures and vehicle fleet to assess functional systems and detect malfunctions; made repair notes and recommended solutions using pre-established checklist
  • Maintain four indoor pools/three outdoor swimming pools (CPO),a

Education

Graduated -

Tewksbury High School
Tewksbury, MA

Associates -

Lowell University
Lowell, MA

Skills

  • Detail oriented
  • Develops positive workplace relationships
  • Well-versed in written and oral communication skills
  • Word
  • Excel
  • PowerPoint
  • RO Writer
  • Light Speed
  • Data-driven decision-making
  • Client acquisition
  • Relationship Management
  • Influencing Others

Timeline

Property Preservation Specialist

Cyprexx Services LLC
08.2023 - Current

Service Advisor

Goodhue Boat Co.
02.2021 - 08.2023

Service Advisor

AutoCare Plus
12.2018 - 02.2021

Maintenance Supervisor

Hospitality resources
04.2014 - 10.2019

Associates -

Lowell University

Graduated -

Tewksbury High School

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Douglas Lucciano