Douglas MacKay

Repair and maintain various models of Caterpillar equipment. Field assembly of large machinery.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Established positive customer relationships by providing punctual, cost-effective solutions.

Travel in and out of state and stay on long term jobs as a field mechanic. Duties included light and heavy repairs of all machinery on site.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• Welded in flat, horizontal, vertical, and overhead positions.
• Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
• Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
• Fabricated shop parts directly from blueprints.
• Leadman in the shop, working with others to diagnose and repair various types of equipment and trucks.
• Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.