Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Marsh

SAN ANTONIO,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Baptist M&S Imaging
03.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handle technology daily, such as computers, scanners, and printers.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.


Cashier

HEB Grocery Store
06.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Valet

Towne Park
02.2023 - 12.2023
  • Answered guest's questions about property amenities and services.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.

Cashier

Circle K
07.2022 - 12.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Associate of Science - Nursing // Business

San Antonio College
San Antonio, TX

High School Diploma -

East Central High School
San Antonio, TX
06.2022

Skills

    Problem-solving skills

    Customer Support

    Data Entry

    Customer Service

    handling patient infortmation

    Payment Processing

    Gathering information

    Account updating

    Technical Support

    Cash Handling

    Sales expertise

    Training experience

Timeline

Call Center Representative

Baptist M&S Imaging
03.2024 - Current

Valet

Towne Park
02.2023 - 12.2023

Cashier

Circle K
07.2022 - 12.2022

Cashier

HEB Grocery Store
06.2020 - 04.2022

Associate of Science - Nursing // Business

San Antonio College

High School Diploma -

East Central High School

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Douglas Marsh