Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Douglas May

Henderson,NV

Summary

Risk and Safety Executive with over 20 years of leadership experience in hospitality, gaming, and entertainment sectors. Demonstrated success in managing high-severity general liability and workers’ compensation claims across multiple jurisdictions, including NV and NM. Specialized in OSHA compliance, litigation strategy, and proactive risk mitigation, ensuring safety and operational efficiency.

Overview

32
32
years of professional experience

Work History

Director of Risk and Safety

Dreamscape – Rio Las Vegas Hotel & Casino
Las Vegas, NV
02.2025 - Current
  • Maintain exceptional guest and employee service standards during emergencies and first responder support activities.
  • Assist in contract routing, ensuring compliance with regulatory, insurance, and indemnification requirements.
  • Administer documentation for all insurance programs including liability, property, and workers’ compensation.
  • Conducted weekly compliance walkthroughs, reducing regulatory gaps and SOP violations by 30% Year over Year.
  • Supervise department staff and coordinate investigations, subpoenas, and legal correspondence related to claims or incidents.
  • Spearheaded monthly Safety Committee and launched revamped OSHA-compliant orientation, increasing compliance audit scores by 25%.
  • Maintain and report monthly OSHA metrics; oversee legal and risk management files and related documentation.
  • Manage the insurance renewal process, including risk identification, data gathering, and broker collaboration for placement.
  • Serve as primary support to Legal Counsel in identifying, assessing, and mitigating risk across all departments and operations.
  • Direct risk management, workers’ compensation, and safety operations for a major gaming and hospitality property under Dreamscape ownership.

Risk and Claims Manager (Multi-Property)

Penn Entertainment
Las Vegas, NV
12.2023 - 02.2025
  • Oversee multi state operations (Nevada, New Mexico)
  • Directs OSHA and Corporate Safety Compliance
  • Directs safety Committee and develop material for monthly meetings
  • Liaise with HR to facilitate assignment for return-to-work job duty which adheres to medical restrictions
  • Manage and/or coordinates all property claim investigations, coordinates legal representation in all property litigation, investigates and provides settlement recommendation for claim resolution in the best interest of the property
  • Interface with personnel at other properties and act as liaison with legal team as required in litigation files, including attendance at depositions and trials
  • Maintains and updates all OSHA recordkeeping (OSHA 300 log) requirements and written policies
  • Establishes and maintains files of certificates of insurance for contractors, subcontractors and outside vendors
  • Responsible for seeing that the property meets all contractual agreements which pertain to the Insurance Programs
  • Ensures contractors are following safety program and have proper insurance including certificates of insurance, additional insured language, and waivers of subrogation
  • Ensures physical demands analysis and job hazard analysis are up to date and on file at the property
  • Leads EHS (environmental, health and safety) at the property including responsibility for the written safety program

Risk and Safety Manager

M Resort Spa & Casino
Henderson, NV
12.2021 - 12.2023
  • Directs OSHA and Corporate Safety Compliance: HAZCOM, Bloodborne Pathogens, Lock-Out/Tag-Out, Fire Extinguishers and Safety Equipment Oversight, Personal Protective Equipment, Safety Training on Powered Industrial Trucks, Ladder Safety Training, Confined Space Assessment & Training, Power Tools Training and maintain Safety Data Sheets
  • Directs safety Committee and develop material for monthly meetings
  • Liaise with HR to facilitate assignment for return-to-work job duty which adheres to medical restrictions and report status change to Helmsman claim adjuster
  • Manage and/or coordinates all property claim investigations, coordinates legal representation in all property litigation, investigates and provides settlement recommendation for claim resolution in the best interest of the property
  • Interface with personnel at other properties and act as liaison with legal team as required in litigation files, including attendance at depositions and trials
  • Maintains and updates all OSHA recordkeeping requirements and written policies
  • Establishes and maintains files of certificates of insurance for contractors, subcontractors and outside vendors
  • Responsible for seeing that the property meets all contractual agreements which pertain to the Insurance Programs
  • Ensures contractors are following safety program and have proper insurance including certificates of insurance, additional insured language, and waivers of subrogation
  • Ensures physical demands analysis and job hazard analysis are up to date and on file at the property
  • Leads EHS (environmental, health and safety) at the property including responsibility for the written safety program
  • Ensures inspections and maintenance including advising on 1st Aid/CPR/AED training meets requirements
  • Develop workplace violence, active shooter, operations, Facilities, HR, Security, and contractor safety management and training programs

Corporate Assistant Director of Safety & Security

Tahiti Village/Soleil
Las Vegas, NV
08.2019 - 12.2021
  • Delivered OSHA training and implemented policies across corporate operations; conducted audits and ensured timely abatement.
  • Led field training programs, enhanced documentation quality, and coordinated emergency response.
  • Supervised daily security operations while integrating safety protocols corporate-wide.

Owner/Operator

The May Group LLC
Las Vegas, NV
03.2017 - 07.2019
  • Operate a direct to consumer and third party marketplace e-commerce business
  • Product development of 5 private label products brought to Amazon Market.

General Manager

Sun City Summerlin
Las Vegas, NV
07.2004 - 03.2017
  • Directly hired, trained and supervised staff, managed and established work procedures and guidelines and managed staff size of 25 employees
  • Maintained a seat on the Safety Committee Board to review accidents/incidents, both guest and employee related, determine causation, how to prevent re-occurrence
  • Partnered with local community organizations such as ThreeSquare and Families for Effective Autism Treatment (FEAT) to host charity and fundraiser tournaments.

Security Host

Light Nightclub at Bellagio
Las Vegas, NV
12.2002 - 07.2004
  • Provide consistent "high end" customer service for an affluent demographic while maintaining a safe and secure environment
  • Maintain detailed record keeping of incidents, interview witnesses and detain individuals for law enforcement when necessary
  • Provide First Responder emergency medical services when necessary and/or support
  • Emergency Medical Personnel, to include Cardiopulmonary Resuscitation, Advanced
  • External Defibrillation and Bag Valve Mask ventilation.

Monitor Room Lead

Bellagio Hotel / Casino
Las Vegas, NV
10.1998 - 12.2002
  • Supervised the operation of non-gaming Closed Circuit Television recording to include retail loss prevention monitoring, "back of house" employee areas, all guest and employee / service elevators, points of entry/exit and parking facilities.

Loss Prevention Supervisor

Best Buy
Las Vegas, NV
01.1998 - 10.1998
  • Maintain continuous visible presence to monitor, either by direct line of sight or CCTV camera network, to perform surveillance of guests and employees for theft / loss
  • Identified and analyzed asset protection risks in order to develop, recommend, and implement procedures designed to eliminate or minimize losses.

Non-Commissioned Officer in Charge

United States Air Force
Vegas, NV
01.1994 - 01.1998
  • Responsible for training and direct supervision of armory personnel that issued and accounted for 5.2 million dollar inventory weapons cache.

Education

Occupational Safety & Health -

Columbia Southern University
Orange Beach, AL

Information Technology -

Community College of Southern Nevada
Las Vegas, NV

Nuclear Security -

Community College of The Air Force
Nellis AFB, Nevada

Skills

  • Certified Claims Professional (CCP)
  • Associate Risk Management (ARM)
  • Nevada OSHA Health & Safety Practitioner
  • General Litigation Management
  • Safety and Compliance Audit
  • Workers’ Compensation

Accomplishments

  • Reduced workers’ compensation claim duration by 22% through enhanced return-to-work strategies and triage protocols.
  • Collaborated with engineering and security to eliminate 15+ recurring hazards, resulting in a 40% drop in repeat incident reports.
  • Lowered open claim count by 18% within 12 months through monthly reserve review meetings and early settlement strategies.
  • Facilitated transition to centralized digital COI tracking, improving contract compliance by 35% across all vendors.
  • Developed and implemented a hazard observation program that increased near-miss reporting by 60%, improving proactive interventions.
  • Coordinated targeted safety campaigns that led to a 45% YoY reduction in employee injuries in back-of-house operations.
  • Conducted monthly compliance audits across three properties, resulting in 98% hazard abatement rate within 14 days of findings.

Timeline

Director of Risk and Safety

Dreamscape – Rio Las Vegas Hotel & Casino
02.2025 - Current

Risk and Claims Manager (Multi-Property)

Penn Entertainment
12.2023 - 02.2025

Risk and Safety Manager

M Resort Spa & Casino
12.2021 - 12.2023

Corporate Assistant Director of Safety & Security

Tahiti Village/Soleil
08.2019 - 12.2021

Owner/Operator

The May Group LLC
03.2017 - 07.2019

General Manager

Sun City Summerlin
07.2004 - 03.2017

Security Host

Light Nightclub at Bellagio
12.2002 - 07.2004

Monitor Room Lead

Bellagio Hotel / Casino
10.1998 - 12.2002

Loss Prevention Supervisor

Best Buy
01.1998 - 10.1998

Non-Commissioned Officer in Charge

United States Air Force
01.1994 - 01.1998

Occupational Safety & Health -

Columbia Southern University

Information Technology -

Community College of Southern Nevada

Nuclear Security -

Community College of The Air Force

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