Leonito Macapagal
Dallas,Texas
Summary
I'm an Insurance Property Adjuster and Inspector, skilled in investigating and analyzing liability concerning personal, casualty, or property loss. With a proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses, and claimants to compile information. I am an experienced professional who consistently performs thorough inspections of residential and commercial properties. My top strengths are in scheduling and planning assignments, drafting reports, and managing case files. I am versed in regulatory compliance and codes, good relationship-building and problem-solving abilities, with strength in verbal and written communication.
Overview
2
2
years of professional experience
Work History
Insurance Property Adjuster
Pilot Catastrophe Services
06.2023 - 12.2023
- Managed claims for wind, hail, and water; investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Assisted homeowners by coordinating vendor services, emergency repairs, cleaning, and contractors.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
Field Inspector
Global Estimating Services
05.2022 - 04.2023
- Provided information about methods and materials to correct problems and bring construction into compliance with ordinances and codes.
- Performed detailed analysis of property conditions using specialized equipment for accurate diagnostic results that informed decision-making processes for stakeholders involved.
- Helped to develop and refine inspection checklists, resulting in improved coverage of all critical areas during assessments.
- Carried out moisture mapping and drone inspections to record damages and build accurate inspection reports for residential and commercial properties.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Property Inspector
Mueller Reports
11.2021 - 05.2022
- Enhanced client satisfaction by conducting thorough and accurate home inspections.
- Maintain up-to-date knowledge on local building codes, regulations, and industry best practices to provide expert advice to clients.
- Streamlined the report generation process by implementing an efficient digital platform for data entry during inspections.
- Efficiently handled confidential correspondence materials (e.g., building materials, privacy property protection, renovation, additions, etc.) and all communication with property owners and insurance companies.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2019
Skills
- Data Management
- Claims Handling
- Computer proficiency
- Property & construction knowledge
- Licensed Insurance Adjuster
- State Farm Certified
- Business Analysis
- Time Management
- LCPIC Certified
- Home inspection
- Xactimate Certified
- Communications
- Asbestos certified
- Data Entry
- Customer service
- Moisture mapping
- Property estimating
- System assessment
- Drone inspections
- Certified Claims Professional
- Policy analysis
- Risk Assessment
- Advanced oral and written communication skills
- Repair procedures
Accomplishments
- Managed a team of 6 staff members. To complete a routine inspection of a 36 multi-unit neighborhood for property damage.
- Achieved a closing rate of 7 claims per day by completing an investigation of claim information with accuracy and efficiency.
Timeline
Insurance Property Adjuster
Pilot Catastrophe Services
06.2023 - 12.2023
Field Inspector
Global Estimating Services
05.2022 - 04.2023
Property Inspector
Mueller Reports
11.2021 - 05.2022
High School Diploma -
Plantation High School