Kelvin Ogadako
Lewisville,TX
Summary
Experienced Claim Adjuster adept in processing claims, risk assessment, and customer satisfaction. Proven track record of handling high volumes of claims efficiently. Strong analytical skills and details oriented approach enhancing processing accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Pilot Catastrophe
Mobile, AL
01.2022 - 03.2026
- Managed over 500 claims through out the life cycle of the claim process
- Made initial contact with policyholders and setup appointments for inspection.
- Provided excellent customer service from initial contact to claim settlement.
- Scoped and wrote estimate in Xactimate within company timeline.
- Filed and processed claims in a timely manner in accordance with company policy.
- Ensured regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process.
- Settled claim with policyholder in a timely manner.
Property Field Adjuster
Legion Claims
Baton Rouge, LA
08.2021 - 01.2022
- Handled over 100 large loss claims and resolved in a timely manner.
- Gathered all relevant information regarding specific claims.
- Interviews with related witnesses for information.
- Develop reports on total loss/damage
- Wrote estimate in Xactimate and documented all activated related with the claim using Activity Reports and General Loss Report.
Property Field Adjuster (Freeze Claims)
Alacrity Solutions
Fishers, IN
02.2021 - 07.2021
- Made prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan, and perform an initial exposure assessment.
- Audited claim files reducing error by 10%
- Conducted an investigation to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices.
- Identified any subrogation potential and liability exposures and consults with supervisor.
- Performed all claims related functions with guided assistance and input from their supervisor.
- Improved processing time by 20%
Field Property Claims Adjuster
Catastrophe Response Unit
Dallas, TX
04.2017 - 01.2021
- Conducted investigations of reported property and commercial claims presented by the insured.
- Gathered information and evidence from insured persons, vendors, and contractors to write estimates and determine coverage.
- Worked with vendor services such as contractors, emergency repairs, cleaning services and various replacement services to ensure the insured needs are fulfilled.
- Identified suspicious losses, recommend referrals to our special investigation’s unit.
- Reduced fraudulent claim by 15%.
Education
Bachelor of Science - Management Information Systems
University of Tennessee At Martin
Martin, TN12-2007
Skills
- Claims Processing
- Risk Assessment
- Customer Service
- Negotiation
- Data Management
- Fraud Detection
- Time Management
Certification
- State Farm Auto
- State Farm Property
- State Farm Estimatics
- Allstate Property Certification
- Louisiana Citizen Certification
- USAA Certification
- Liberty Mutual and Safeco
- Xactimate X1
- Autotex Auto
- Symbility
- Settle Assist
Timeline
Property Field Adjuster
Pilot Catastrophe
01.2022 - 03.2026
Property Field Adjuster
Legion Claims
08.2021 - 01.2022
Property Field Adjuster (Freeze Claims)
Alacrity Solutions
02.2021 - 07.2021
Field Property Claims Adjuster
Catastrophe Response Unit
04.2017 - 01.2021
Bachelor of Science - Management Information Systems
University of Tennessee At Martin
Adjuster Licenses
- Texas, 2593972
- Minnesota, 40730765
- Florida, W707835
- Oklahoma, 3001221262
- Louisiana, 900582
- Oregon, 19700645
- Mississippi, 10727466
- Michigan, 19700645
- Washington, 1090367
- North Carolina, 19700645
- South Carolina, 19700645
- Indiana, 3644284
Personal Information
Title: Independent Adjuster