Summary
Overview
Work History
Education
Skills
License
Certification
Timeline
Generic
Nahshon McCarroll

Nahshon McCarroll

San Antonio,TX

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Field Adjuster

USAA
05.2022 - 12.2024
  • Investigate and assess an average of 150 property damage claims annually, including those resulting from natural disasters, fires, and structural failures
  • Assisted/managed subrogation claims and litigation with attorneys on complex property claims and addressed liability cases
  • Utilizing advanced claims management software to process claims 25% faster than the department average improves customer satisfaction
  • Negotiate settlements with policyholders and contractors, achieving a 92% first-offer acceptance rate
  • Mentored and trained junior adjusters, improving team performance by 15% in claim accuracy and resolution time
  • Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.

Property Field Adjuster

Pilot Catastrophe
05.2021 - 05.2022
  • Investigated and documented property damage claims, ensuring adherence to policy terms and regulatory requirements
  • Conducted thorough investigations to determine liability, gathering evidence through interviews, documentation, and site inspections
  • Prepared and submitted detailed reports, including photos, diagrams, and repair estimates, resulting in a 98% approval rate-depositions and expert testimony, resulting in favorable outcomes in 90% of contested cases
  • Reduced subrogation claim cycle time by 15% through process optimization and improved documentation practices
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Property Field Adjuster

CNC Castrophe
01.2017 - 04.2021
  • Responded to catastrophe (CAT) events, managing 100+ claims during peak seasons and maintaining a 90% customer satisfaction score
  • Investigated and documented property damage claims, ensuring adherence to policy terms and regulatory requirements
  • Conducted thorough interviews with policyholders, witnesses, and contractors to gather critical information for claim resolution
  • Negotiated property settlement agreements to resolve disputes.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.

Education

Diploma -

Murphy High School

Associates - Welding Technology

Bishop State

Bachelor - Computer Science

Southern Hampshire University

Skills

  • Property Damage Assessment
  • Claims Investigation & Documentation
  • Remote work
  • On-site inspections
  • Subrogation Recovery
  • Litigation Support
  • Xactimate Proficiency
  • Customer Relationship Management
  • Catastrophe (CAT Response)
  • Conflict Resolution
  • Liability
  • Liability analysis
  • Estimating software
  • Claims investigation
  • Damage assessment
  • Property inspection
  • Policy interpretation
  • Caseload management
  • Claims processing
  • Data analysis

License

TX, #2668355

Certification

  • Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.

Timeline

Property Field Adjuster

USAA
05.2022 - 12.2024

Property Field Adjuster

Pilot Catastrophe
05.2021 - 05.2022

Property Field Adjuster

CNC Castrophe
01.2017 - 04.2021

Associates - Welding Technology

Bishop State

Bachelor - Computer Science

Southern Hampshire University

Diploma -

Murphy High School

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Nahshon McCarroll