Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Anna Dolegowska

Myerstown,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Property Field Adjuster

Erie Insurance
Myerstown, PA
03.2020 - Current
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Maintained records of all activities related to assigned cases in accordance with state regulations.
  • Assessed the cause of losses such as fire, water, windstorm or vandalism.
  • Evaluated damages to properties, including structures and personal property.

Senior Customer Service Representative

Encompass Insurance
Wyomissing, PA
11.1999 - 04.2019
  • Conducted customer service training for new hires.
  • Developed and implemented customer service policies and procedures.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Consulted with customers regarding needs and addressed concerns.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Evaluated team performance metrics against established standards on a regular basis.

Education

Bachelor of Science - Political Science

University of Scranton
Scranton, PA
05-1996

Skills

  • Property Inspection
  • Claims Investigation
  • Policy Interpretation
  • Construction knowledge
  • Decision-Making
  • Active Listening
  • Technical knowledge
  • Estimating repairs
  • Damage Assessment
  • Time Management
  • Organizational Skills
  • Effective Communication
  • Problem-Solving
  • Policy investigations
  • Property Damage Assessment
  • Claims Evaluation
  • Coverage Assessment

Affiliations

Volunteer Teacher, St. Ignacious of Loyola Church

Certification

  • Six Sigma Green Belt
  • Associate - Customer Service (ACS)
  • Associate – Insurance Services (AIS)
  • Associate – Personal Insurance (API)
  • General Insurance (INS)
  • Certified Insurance Service Representative (CISR)

Timeline

Property Field Adjuster

Erie Insurance
03.2020 - Current

Senior Customer Service Representative

Encompass Insurance
11.1999 - 04.2019

Bachelor of Science - Political Science

University of Scranton

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Anna Dolegowska