Willie Triplett
Riverdale,GA
Summary
Seasoned Independent Property Adjuster with extensive experience, excelling in policy interpretation and claims investigation. Proven ability to enhance customer satisfaction through exceptional problem-solving skills and effective communication. Proficient in utilizing estimating software for accurate damage assessments, leading to substantial cost savings and improved operational efficiency. Committed to delivering high-quality service within the property and auto claims sectors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Eberls Claim Service
Lakewood, CO
08.2024 - 10.2025
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Discussed current cases and issues in claim committee meetings.
- Visited the scene of loss and documented damage through photographs, measurements and sketches.
- Explained coverages available under various types of policies to customers over the phone.
- Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Supervisor Adjuster
Allcat Claims Service
San Antonio, TX
10.2024 - 12.2024
- Assessed company operations for compliance with safety standards.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated and gathered information regarding property claims to determine the extent of insurance company's liability.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Prepared final reports summarizing key evidence used during claim investigation for review by senior adjusters.
Independent Property Adjuster
J&D Claims
Boerne, TX
10.2022 - 04.2024
- Investigated and determined loss coverage
- Adjusting all elements of property loss claims.
- Worked in relation to customers and agents in order to negotiate settlements and manage the customer experience.
- Handled losses related to fire, water mitigation, roofing, electrical, and plumbing claims.
- Handled litigation by the legal department when necessary.
Independent Adjuster and Vendor Manager
Catastrophe National Claims CNC
Mobile, AL
03.2019 - 10.2022
- Inspecting property damage to determine the extent of the insurance company's liability.
- Communicated with claimants to gather information about their claim.
- Reviewed insurance policies to determine coverage.
- Prepared detailed reports of damage, including photographs, and estimates.
- Negotiated settlements with claimants, and issuing claim payments.
- Worked with contractors and other professionals to evaluate repair costs.
- Coordinated with legal counsel in cases of insurance disputes
Independent Property Adjuster
OneCall Claims
Mobile, Alabama
11.2018 - 03.2019
- Experienced in problem solving
- Experienced in Call center environment
- Maintain strong customer service skills
- Reconcile estimates
- Utilize with Xactimate
Independent Auto Adjuster
The Best Claims
Phoenix, AZ
08.2017 - 11.2018
- Evaluated existing policies and procedures for effectiveness in resolving auto claims issues.
- Collaborated with medical professionals to assess injury claims and determine settlement amounts.
- Utilized claims software and databases for tracking and managing active claims.
Independent Auto Adjuster
Wardlaw Claims
Hammond, LA
12.2016 - 07.2017
- Create Payments
- Review auto estimates
- Discuss liability decisions
- Evaluated existing policies and procedures for effectiveness in resolving auto claims issues.
- Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
- Negotiated settlements with claimants in an effort to reduce overall costs for the company.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Provided evidence leading to recovery of insurance overpayments.
Education
High School diploma -
Associate - Marketing Management
Licensed Insurance Adjuster-All Lines -
Skills
- Policy interpretation
- Claims investigation
- Damage assessment
- Construction
- Property inspection
- Insurance regulations
- Estimating software
- Estimating repair costs
- Casualty and property loss
- Property adjusting
- Excellent communication
- Communication skills
- Computer skills
- Customer service and support
- Problem-solving aptitude
- Automobile appraisals
- Teamwork and collaboration
- Task prioritization
Certification
- AL
- AK
- AZ
- AR
- CA
- CT
- DE
- GA (Home State)
- FL
- IN
- KY
- LA
- ME
- MI
- MN
- MS
- MO
- MT
- NC
- OK
- OR
- RI
- SC
- TX
- WI
Timeline
Supervisor Adjuster
Allcat Claims Service
10.2024 - 12.2024
Property Field Adjuster
Eberls Claim Service
08.2024 - 10.2025
Independent Property Adjuster
J&D Claims
10.2022 - 04.2024
Independent Adjuster and Vendor Manager
Catastrophe National Claims CNC
03.2019 - 10.2022
Independent Property Adjuster
OneCall Claims
11.2018 - 03.2019
Independent Auto Adjuster
The Best Claims
08.2017 - 11.2018
Independent Auto Adjuster
Wardlaw Claims
12.2016 - 07.2017
- AL
- AK
- AZ
- AR
- CA
- CT
- DE
- GA (Home State)
- FL
- IN
- KY
- LA
- ME
- MI
- MN
- MS
- MO
- MT
- NC
- OK
- OR
- RI
- SC
- TX
- WI
High School diploma -
Associate - Marketing Management
Licensed Insurance Adjuster-All Lines -
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