Karin Moffett
Haughton
Summary
Hands-on and self-motivated Claims Adjuster with extensive experience in evaluating damage, gathering loss details, and supporting accurate assessments. Proven ability to perform thorough field inspections, secure critical documentation, and deliver prompt, customer-focused service in high-pressure environments. Skilled in preparing repair estimates, identifying total loss indicators, and coordinating with repair facilities, insureds, claimants, and third parties to move claims efficiently through the lifecycle. Currently pursuing opportunities to bring practical field expertise and strong investigative skills to a dynamic team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Farmers Insurance Company
07.2023 - Current
- Conduct on-site inspections to assess property damage and determine cause, scope, and extent of loss
- Investigate insurance claims by gathering statements, photographs, measurements, and supporting documentation
- Review policy coverage, prepare accurate repair vs replacement cost estimates using estimating software
- Communicate clearly with policyholders, contractors, and vendors throughout the claims handling process
- Document findings and maintain detailed, timely claim files in accordance with company standards
- Xactimate proficient
Customer Service Representative
US Bank
Minneapolis, MN
04.2018 - 06.2023
- Successfully cross-trained and backed up other customer service managers.
- Actualized customer call guidelines for service levels and handled time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted smooth and superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled escalated customer complaints and provided solutions.
- Maintained required performance standards in quality, attendance, promptness, and identifying client needs.
Banker
MOD JPMorgan Chase Bank
Shreveport, LA
12.2013 - 04.2018
- Balanced teller drawers and ATM cash.
- Delivered advice on different bank products and financial options.
- Examined client financial positions and identified the most appropriate banking products.
- Rendered redefined assistance to customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Promoting bank products and services such as new account deals, credit cards, mortgages, and business lending.
Education
High School Diploma -
Haughton High School
Haughton, La05-2003
Skills
- Total Loss & Salvage Management
- Customer-Focused Communication
- Field Inspections & Damage Assessments
- Claims Documentation & Compliance
- Multi-Line Claims Experience
- Conflict Resolution & De-escalation
- Estimate Review & Policy Interpretation
- Time Management & Task Prioritization
- Claims investigation
- Damage assessment
- Policy interpretation
- Time management
- Attention to detail
- Multitasking
- Decision-making skills
Certification
- Texas #2948662
- Oklahoma #3002358180
- Louisiana #1094495
- State Farm Auto
- State Farm Property
- Oklahoma-Casualty, Crime & Fidelity Bonds, Workers Compensation
Timeline
Property Field Adjuster
Farmers Insurance Company
07.2023 - Current
Customer Service Representative
US Bank
04.2018 - 06.2023
Banker
MOD JPMorgan Chase Bank
12.2013 - 04.2018
High School Diploma -
Haughton High School