Christian Love
Mobile,AL
Summary
Skilled Independent Catastrophe Property Adjuster of 3+ years with comprehensive background in residential and commercial property claims. Known for outstanding customer service skills, claim investigations, damage assessments, and policy interpretations with the experience of handling water, flood, theft, weight of ice snow or sleet, and wind and hail claims of up to $2,000,000 estimates. Strong negotiation skills paired with a deep understanding of insurance laws and regulations to ensure fair settlements for all parties involved. Proven expertise in using Xactimate, XactContents, and claims systems for efficient claims processing. Notable experience in managing high-volume caseloads while maintaining quality work product; consistently recognized for helping clients navigate complex claim processes smoothly.
Overview
6
6
years of professional experience
Work History
Property Field Adjuster
Pilot Catastrophe
05.2025 - Current
- Processed high volumes of claims in post-disaster situations while conducting thorough inspections and assessments.
- Assisted in understanding and applying policy coverage to diverse loss scenarios.
- Performed detailed evaluations of property and casualty claims arising from natural disasters and other incidents.
- Employed Microsoft and Xactimate software to accurately assess damages and facilitate claims processing.
- Achieved high customer satisfaction through clear communication and prompt resolution of claims.
- Coordinated with contractors and policyholders to achieve fair settlements.
- Reviewed property damage claims across various insurance policies.
- Conducted inspections to evaluate damages and confirm claim details.
- Worked alongside policyholders and contractors to resolve claims effectively.
- Recorded findings and generated comprehensive reports for management review.
- Leveraged software tools to manage claims and monitor progress efficiently.
- Carried out field visits to collect evidence and photographs of property damage.
- Handled multiple claims in a fast-paced environment.
- Oversaw a caseload of 50-100+ claims simultaneously.
- Traveled distances of over 1000+ miles to work locations.
- Conducted thorough inspections and estimations of damage caused by water, hail, weight of ice, sleet or snow, and fire incidents.
- Assessed and evaluated personal property utilizing XactContents software.
- Maintained active roster status with firm Pilot Catastrophe, and remained on call for 24/7 deployment
Property Field Adjuster
CNC Catastrophe & National Claims
10.2024 - 01.2025
- Processed high volumes of claims in post-disaster situations while conducting thorough inspections and assessments.
- Assisted in understanding and applying policy coverage to diverse loss scenarios.
- Performed detailed evaluations of property and casualty claims arising from natural disasters and other incidents.
- Employed Microsoft and Xactimate software to accurately assess damages and facilitate claims processing.
- Achieved high customer satisfaction through clear communication and prompt resolution of claims.
- Coordinated with contractors and policyholders to achieve fair settlements.
- Reviewed property damage claims across various insurance policies.
- Conducted inspections to evaluate damages and confirm claim details.
- Worked alongside policyholders and contractors to resolve claims effectively.
- Recorded findings and generated comprehensive reports for management review.
- Leveraged software tools to manage claims and monitor progress efficiently.
- Carried out field visits to collect evidence and photographs of property damage.
- Handled multiple claims in a fast-paced environment.
- Oversaw a caseload of 50-100+ claims simultaneously.
- Traveled distances of over 1000+ miles to work locations.
- Conducted thorough inspections and estimations of damage caused by water, hail, or fire incidents.
- Assessed and evaluated personal property utilizing XactContents software.
- Maintained active roster status with firm CNC Catastrophe & National Claims, and remained on call for 24/7 deployment
Property Field Adjuster
The CRU Group
08.2024 - 09.2024
- Processed high volumes of claims in post-disaster situations while conducting thorough inspections and assessments.
- Assisted in understanding and applying policy coverage to diverse loss scenarios.
- Performed detailed evaluations of property and casualty claims arising from natural disasters and other incidents.
- Employed Microsoft and Xactimate software to accurately assess damages and facilitate claims processing.
- Achieved high customer satisfaction through clear communication and prompt resolution of claims.
- Coordinated with contractors and policyholders to achieve fair settlements.
- Reviewed property damage claims across various insurance policies.
- Conducted inspections to evaluate damages and confirm claim details.
- Worked alongside policyholders and contractors to resolve claims effectively.
- Recorded findings and generated comprehensive reports for management review.
- Leveraged software tools to manage claims and monitor progress efficiently.
- Carried out field visits to collect evidence and photographs of property damage.
- Handled multiple claims in a fast-paced environment.
- Oversaw a caseload of 50-100+ claims simultaneously.
- Traveled distances of over 1000+ miles to work locations.
- Conducted thorough inspections and estimations of damage caused by water, hail, or fire incidents.
- Assessed and evaluated personal property utilizing XactContents software.
- Maintained active roster status with firm The CRU Group, and remained on call for 24/7 deployment
Property Field Adjuster
The Best Claims Solutions
06.2022 - 08.2024
- Processed high volumes of claims in post-disaster situations while conducting thorough inspections and assessments.
- Assisted in understanding and applying policy coverage to diverse loss scenarios.
- Performed detailed evaluations of property and casualty claims arising from natural disasters and other incidents.
- Employed Microsoft and Xactimate software to accurately assess damages and facilitate claims processing.
- Achieved high customer satisfaction through clear communication and prompt resolution of claims.
- Coordinated with contractors and policyholders to achieve fair settlements.
- Reviewed property damage claims across various insurance policies.
- Conducted inspections to evaluate damages and confirm claim details.
- Worked alongside policyholders and contractors to resolve claims effectively.
- Recorded findings and generated comprehensive reports for management review.
- Leveraged software tools to manage claims and monitor progress efficiently.
- Carried out field visits to collect evidence and photographs of property damage.
- Handled multiple claims in a fast-paced environment.
- Oversaw a caseload of 50-100+ claims simultaneously.
- Traveled distances of over 1000+ miles to work locations.
- Conducted thorough inspections and estimations of damage caused by water, hail, or fire incidents.
- Assessed and evaluated personal property utilizing XactContents software.
- Evaluated and enhanced mitigation bills to address water loss issues.
Inside Adjuster Processor
Pilot Catastrophe Management Solutions
Mobile, AL
03.2021 - 04.2022
- Embraced new technologies and software to streamline communication and service processes, enhancing overall efficiency.
- Documented customer interactions and maintained up-to-date records in the database, ensuring seamless information for future reference.
- Facilitated conflict resolution by mediating disputes between customers and the company, preserving client relationships.
- Maintained a professional demeanor in high-pressure situations, demonstrating resilience and adaptability.
- Engaged in continuous learning and development opportunities related to customer service trends and technologies.
Customer Service Representative
Alorica Inc
Saraland, AL
01.2020 - 2021
- Assisted customers by addressing inquiries and resolving issues promptly.
- Documented customer interactions in CRM system to ensure accurate tracking and follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted quickly to new product information and service protocols to assist customers effectively.
- Managed high-volume incoming calls, maintaining professionalism and eciency in fast-paced environments.
- Monitored and reported on key performance metrics, contributing to strategic planning for customer service initiatives.
- Assisted in the development of training materials that improved team performance and customer engagement.
- Researched and resolved billing discrepancies, ensuring customer accounts were accurate and up-to-date
Education
High School Diploma -
McIntosh High School
01.2019
Skills
- Xactimate
- XactContents
- Microsoft software
- Customer Service
- Claims assessment
- Policy interpretation
- Coverage application
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Policy analysis
- Claims investigation
- Professional ethics
- Advanced oral and written communication skills
- Property claims
- Claims file documentation
- Active listening
- Workflow management
- Decision-making
- Empathy
- Loss assessment
- Negotiation skills
- Property adjusting
- Casualty and property loss
- Working Independently
- Organizing
- Insurance Claims
- Claims management
- Field inspections
- Critical thinking
- Multitasking
- Water Mitigation
Additional Information
- Alabama (Resident License) - 3001626633
- Adjuster License
- Arkansas - 20111989
- Adjuster License
- Florida - W862421
- Adjuster License
- Georgia - 3580407
- Adjuster License
- Kentucky - DOI-1179490
- Adjuster License
- Louisiana - 969941
- Adjuster License
- Mississippi - 10934338
- Adjuster License
- Oklahoma - 3001701945
- Adjuster License
- West Virginia - 20111989
- Adjuster License
- NPN - 20111989: 2025 NFIP Claims Adjuster Presentation
- FEMA NATIONAL FLOOD INSURANCE PROGRAM
Timeline
Property Field Adjuster
Pilot Catastrophe
05.2025 - Current
Property Field Adjuster
CNC Catastrophe & National Claims
10.2024 - 01.2025
Property Field Adjuster
The CRU Group
08.2024 - 09.2024
Property Field Adjuster
The Best Claims Solutions
06.2022 - 08.2024
Inside Adjuster Processor
Pilot Catastrophe Management Solutions
03.2021 - 04.2022
Customer Service Representative
Alorica Inc
01.2020 - 2021
High School Diploma -
McIntosh High School