Sabrina Anderson
Houston,TX
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of property adjusting and xactimate estimations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Property and Desk Claims Adjuster
Eberls Claim Service/State Farm
Dallas , TX
11.2021 - 12.2023
- Made initial contact with policy holders and set up appointments
- Meet with policy holder, contractors at loss location to access damages
- Investigated, determined coverage of loss and adjusts all elements of Property Loss claims
- Uploaded Photos of Loss property to Offline tool
- Wrote estimates using Xactimate and documented all activity associated to the claim using Estimated Claims System and Summary of Loss
- Negotiated Settlements ,Adjusted reserves, Understood policy language, coverages and exclusions
- Answering multiple phone calls from policy holders regarding their claims status and also made out going calls to contractors, policy holders and mitigation companies
- Conducted reviews of Supplements to determine financial decision on damages
- Investigates, determines coverage of loss and adjusts all elements of assigned Property Loss claims
- Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders according to policy
- Creates and manages timely, clear and accurate documentation and work flow throughout the life of a claim in accordance with the Standard Operating Procedures
- Use estimating software to establish indemnity values of claimed damages.
Insurance Adjuster
Allstate Corp
Houston , TX
10.2020 - 11.2021
- Investigated claims, conducted field audits, determined losses and reported findings.
- Determined coverages , Wrote estimates in Xactimate
- Negotiated Settlements, Adjusted Reserves, Issued Payments
- Completed required investigations on referred files within established timeframes.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Conducted interviews with claimants, to obtain additional information about the claim.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Documented and communicated claim activity to clients.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Insurance Representative
The Go Solutions TX
Houston , TX
04.2018 - 09.2019
- Provided administrative support to account team members on client matters, including renewal activities, certificates, special projects, insurer requests, and other needed tasks
- Verified phone numbers, addresses and email addresses with each customer contact and update customer information
- Utilize Windows-based and proprietary billing applications to process inquires
- Fostered strong relationships with our customers to maintain a high level of client retention and product loyalty
- Completed Accord forms and DocuSign applications
- Contacted mortgage companies to ensure payments have been sent
- Followed up on cancellation, endorsements and other misc
- Items
- Performed administrative tasks, such as completing paperwork, answering phone calls, filing, maintaining records and handling policy renewals daily
- Provided quality support service through a one-call resolution to establish a long-term customer relationship
- Utilize Windows-based, intranet-based, and proprietary billing applications to process customer policy information.
Claims Representative
Pilot Catastrophe
Mobile , AL
07.2012 - 09.2019
- Served as an insurance claims representative during the aftermath of Hurricanes Katrina, Ivan, Irene, Issac, and Sandy; processed thousands of insurance claims monthly, answered 50 incoming and outgoing calls daily, multi-tasked typed correspondence, assisted in filing papers and maintaining logs, managed email and mail distribution, provided office support for senior level management, monitored inventory and supplies, and worked in a fast-pace environment under extreme pressure.
- Collaborated with fellow team members to manage large volume of claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed documentation and accounts to gain full picture.
Education
GED -
Williamson High School
Mobile, ALBachelor of Science - Heathcare Administration
Grand Canyon University
Phoenix, AZSkills
- Attention to Detail
- Clear Written and Verbal Communication
- Xactimate
- Teamwork
- Multitasking
- Remote Control
- Analytical Skills
- Computer literacy
- Adaptive Learning
- Critical Thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Office projects.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
Property & Casualty License
Affiliations
- Singing
- Reading
- Bike Riding
- Helping in the community
References
References available upon request.
Timeline
Field Property and Desk Claims Adjuster
Eberls Claim Service/State Farm
11.2021 - 12.2023
Insurance Adjuster
Allstate Corp
10.2020 - 11.2021
Insurance Representative
The Go Solutions TX
04.2018 - 09.2019
Claims Representative
Pilot Catastrophe
07.2012 - 09.2019
GED -
Williamson High School
Bachelor of Science - Heathcare Administration
Grand Canyon University
Property & Casualty License
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