Douglas McFarland
Clarksville,TN
Summary
Hardworking individual, enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong work ethic, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator Private Car Company
Aspen Transportation
03.2018 - 12.2023
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with clients, ensuring consistent, safe, reliable transportation at competitive prices.
- Managed logistics for corporate and wedding group transportation.
Harley Davidson Repair Shop Owner
DNA Cycles
06.2012 - 02.2018
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Developed loyal customer base by consistently delivering high-quality .repairs and maintenance.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Master Technician
Saginaw Valley Harley Davidson
10.2004 - 06.2012
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Education
GED -
Gladwin High School
Gladwin, MIMaster Mechanics - Harley Davidson Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ09.2004
Skills
- Personnel Management
- Operations Management
- Strategic Planning
- Staffing
- Decision Making
- Adaptability and Flexibility
- Conflict Resolution
- Customer Service
- Attention to Detail
Certification
Class B cdl with passenger endorsement
Timeline
Owner/Operator Private Car Company
Aspen Transportation
03.2018 - 12.2023
Harley Davidson Repair Shop Owner
DNA Cycles
06.2012 - 02.2018
Master Technician
Saginaw Valley Harley Davidson
10.2004 - 06.2012
GED -
Gladwin High School
Master Mechanics - Harley Davidson Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute