Jerry Gordon
Pickerington,OH
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successful Owner/Operator with expertise in [Type] industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Owner/Operator Janitorial Company
Contracts With (Columbus Metropolitan Housing}
02.2014 - 06.2021
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for business.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Children Hospital Columbus Ohio
04.2000 - 05.2015
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
Columbus State Community College
Columbus, OH06.1976
Skills
- Budget Development
- Personnel Management
- Payroll Processing
- Documentation And Reporting
- Performance Analysis
- Materials Transport
- Document Management
- Equipment Operation
- Dependable and reliable
- Accurate record keeping
- Customer Service Management
- Performance Improvement
- Inventory Management
- Interpersonal Skills
- Teamwork and Collaboration
- Professionalism
- Team Leadership
church
Very active in Church. Held numerous positions. Work well with other churches to create a youth and young people union.
Timeline
Owner/Operator Janitorial Company
Contracts With (Columbus Metropolitan Housing}
02.2014 - 06.2021
Operations Manager
Children Hospital Columbus Ohio
04.2000 - 05.2015
High School Diploma -
Columbus State Community College
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