Sidney Harrison
Columbus,OH
Summary
Adept in both technical support and customer service, I excelled at Columbus Metropolitan Housing Authority by enhancing IT solutions and user satisfaction. Leveraging skills in Microsoft technologies and active listening, I boosted productivity and team development across roles. My blend of IT expertise and interpersonal skills drives seamless technology integration and positive workplace dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Columbus Metropolitan Housing Authority
Columbus , OH
02.2024 - 08.2024
- Provided technical support to users with various IT related problems.
- Managed user profiles, security access, and shared file structures.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Researched best practices for deploying new technology solutions within the organization.
Food Service Worker
Block's Bagels
08.2021 - 11.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Greeted customers at the counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Strictly followed sanitation and food safety guidelines required by regulatory agencies and the company
Trainer
Chipotle Mexican Grill
10.2019 - 08.2020
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout the training process
- Trained other employees in customer service, food safety, and performance requirements
- Set a positive example for team members by providing high-quality, efficient service
Education
Associate of Applied Science - Cyber Security
Columbus State Community College
Columbus, OH12-2025
Skills
- Customer service
- Computer literacy
- Food service
- Restaurant experience
- Network monitoring
- Project coordination
- IT resource management
- Presentation skills
- Technical support
- Software installations
- Logging information
- Microsoft active directory
- Active listening strengths
- Active feedback
- Microsoft powerpoint, excel, and Word
- Python scripting
Certification
- Teach Frames
- Recover from common program and robot faults
- Execute production operations
- Create, modify and execute a material handling program
- Create and execute MACROs
- Backup and restore individual programs and files
Accomplishments
- Collaborative Internship Program completion award
- Fanuc Robotic Material Handling Certification
Timeline
Information Technology Intern
Columbus Metropolitan Housing Authority
02.2024 - 08.2024
Food Service Worker
Block's Bagels
08.2021 - 11.2021
Trainer
Chipotle Mexican Grill
10.2019 - 08.2020
- Teach Frames
- Recover from common program and robot faults
- Execute production operations
- Create, modify and execute a material handling program
- Create and execute MACROs
- Backup and restore individual programs and files
Associate of Applied Science - Cyber Security
Columbus State Community College
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