Douglas McGilbra II
Roaming Shores
Summary
Results-driven professional with a strong background in safety practices and effective communication. At Menards, I led a sales team to exceed targets while training staff in compliance and operational excellence. My experience as a Police Officer honed my crisis management and conflict resolution skills, ensuring public safety and community engagement.
Overview
9
9
years of professional experience
Work History
Plumbing Apprentice
Shoreside Plumbing
Roaming Shores
11.2023 - Current
- Assisted licensed plumbers with installation, maintenance, and repair of residential and commercial plumbing systems.
- Acquired hands-on experience in pipefitting, fixture installation, soldering, and operation of industry tools to support plumbing tasks.
- Interpreted blueprints and followed building codes and safety standards.
- Supported installation of water, drainage, and gas lines.
- Identified and resolved leaks, clogs, and mechanical issues to maintain system functionality.
- Assisted in testing systems for leaks using air and water pressure gauges.
- Maintained clean, organized work areas and ensured materials and tools were readily available.
- Facilitated effective communication with team members and clients to ensure project alignment and satisfaction.
- Demonstrated strong work ethic, punctuality, and willingness to learn and grow within the trade.
Flooring Sales Manager
Menards
Mentor
01.2023 - 11.2023
- Managed daily retail operations, led sales team, implemented business strategies, and trained staff to achieve sales targets.
- Met and exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised and coordinated employee activities, assisted in interviewing and hiring applicants, evaluated employee performance to enhance team effectiveness.
- Facilitated employee adherence to safety regulations and company operating policies.
Serving Assistant/Food Expediter
The Capital Grille
Beachwood
06.2022 - 11.2023
- Delivered exceptional customer service, contributing to positive dining experiences.
- Addressed guest inquiries and resolved issues swiftly to ensure customer satisfaction.
- Assisted team members during peak service hours to sustain efficient workflow.
Police Officer
Cuyahoga Metropolitan Housing Authority
Cleveland
04.2017 - 06.2022
- Patrolled assigned areas and responded to dispatched calls, enforcing laws and enhancing public safety.
- Investigated criminal activity by interviewing witnesses and suspects.
- Preserved crime scenes, gathered evidence, and apprehended suspects.
- Enforced traffic laws and completed vehicle collision investigations.
- Completed additional training in crisis intervention and basic hostage negotiations.
- Educated the public on crime prevention strategies, fostering community engagement and awareness.
Education
Graduate Certificate - Police Academy
Bryant And Stratton College
Cleveland, OH05-2015
Skills
- Safety practices
- Risk assessment
- Security protocols
- Crisis management
- Crisis intervention
- Situational assessment
- Employee training
- Conflict resolution
- De-escalation techniques
- Effective communication
Specialized Training
- Field Training Officer
- Crisis Intervention
- Patrol Drug Operations
- Hostage Negotiation Basic
- Active Shooter
- Interacting and De-Escalating Special Needs Populations
Accomplishments
Chief Letter Award Recipient
Timeline
Plumbing Apprentice
Shoreside Plumbing
11.2023 - Current
Flooring Sales Manager
Menards
01.2023 - 11.2023
Serving Assistant/Food Expediter
The Capital Grille
06.2022 - 11.2023
Police Officer
Cuyahoga Metropolitan Housing Authority
04.2017 - 06.2022
Graduate Certificate - Police Academy
Bryant And Stratton College