Douglas M. Knox
Seattle
Summary
Knowledgeable Program and Product manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving, relationship-building and decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Product and GTM Strategy
Expeditors International of Washington, Inc.
01.2024 - Current
- Directly responsible for managing and developing the company’s highest priority transportation product initiative from 0 – 1
- Delivered fully migrated Transcon logistics system used to manage all $1 Billion in revenue resulting in a 20% increase in efficiency
- Work with executive leadership and product management to determine development timelines, go-to-market strategy and roadmap resulting in the delivery of highly adopted features and products
- Accomplished multiple tasks within established timeframes.
Senior Business Program Manager, Marketing and Go-To-Market Strategy
SAP
01.2022 - 01.2024
- Engaged, led and leveraged cross-functional teams to deliver highly complex and ambiguous launches on time and within scope leading to achieving estimated ARR, pipeline, CSAT and LTV
- Launched Concur’s first AI product (Verify) resulting in 30M in ARR in first 90 days after launch
- Migrated and re-launched Ariba’s new procurement sourcing solution (Guided Sourcing) resulting in an increased adoption rate from 8% to 75% in a 6-month period
- Over a 15-month period, successfully migrated users to new user-interface for Concur Expense, Travel and Budget, aligning UI across all enterprise products and leading to no significant decrease in CSAT scores
- Led rebranding effort of all SAP Business Network product leading to better market recognition and analyst ratings
- Provided visibility to executive leadership through steering committee meetings and status reports ensuring alignment across all groups and allowing for quick escalation, resolution and decision-making
- Conducted financial and functional analysis on all products and presented data to executive leadership prior to launch to ensure viability, desirability and feasibility leading to highly successful and aligned rollouts
- Developed and executed project plans for successful program implementation, resulting in increased productivity.
Product Portfolio Manager, Analytics
Expeditors International of Washington, Inc.
01.2021 - 01.2022
- Delivered customer-facing enterprise analytics solution leading to increased adoption (50%), decreased CAC and increased customer retention and LTV
- Maintained and delivered upon product roadmap which included enhanced analytics features such as predictive analytics, optimization models and self-service access to data
- Worked directly high-level clients (Walmart, Starbucks, Peloton) to understand requirements, pain points which allowed for the successful delivery of the appropriate solution
- Managed team of 8 product managers and developers
Product Owner & Manager, Business Intelligence
Expeditors International of Washington, Inc.
01.2019 - 01.2021
- Owned product roadmap for customer-facing all business intelligence applications and products
- Facilitated training and rollout of all new products resulting in increased usability and adoption
- Prioritized backlog to ensure the highest value features and products were quickly brought to market
Business Analyst & Lead
Expeditors International of Washington, Inc.
01.2016 - 01.2019
- Defined product MVP to ensure market fit
- Worked with stakeholders to understand requirements and business need
- Pulled data using SQL and assembled financial models to answer urgent business questions
Business Program Manager
Design Laboratory (Microsoft)
01.2015 - 01.2016
- Conducted QBRs with senior leadership within WDG, SPI and SMPP
- Acted as the point of contact for all clients at Microsoft, maintaining and building relationships leading to increased revenue of $2 Million
- Analyzed account data to drive implementation of key performance indicators
- This included budgeting, sprint completion percentage and key development deliverables
- Program manager for privacy and data science within Microsoft (CELA, WDG, SMPP)
Education
Additional Graduate Level Work - Business Analytics: Tools for Big Data AI/ML, Product Management
University of Washington
01.2018
Master of Business Administration - Technology Management
University of Washington
06.2016
Bachelor of Arts - Anthropology
University of Washington
06.2003
Skills
- Product Launch Strategy
- Financial Assessment
- Stakeholder Engagement
- Product Strategy Development
- Proficient in Data Analytics
- Clear Communication
- Go-to-market strategy
- Change management
- Strategic planning
- Marketing
Certification
- Scaled Agile Framework for the Enterprise, 01/01/19
- Madrona Venture Capital, 01/01/16, Startups: Mentored by Madrona leadership on launching a startup
Timeline
Manager, Product and GTM Strategy
Expeditors International of Washington, Inc.
01.2024 - Current
Senior Business Program Manager, Marketing and Go-To-Market Strategy
SAP
01.2022 - 01.2024
Product Portfolio Manager, Analytics
Expeditors International of Washington, Inc.
01.2021 - 01.2022
Product Owner & Manager, Business Intelligence
Expeditors International of Washington, Inc.
01.2019 - 01.2021
Business Analyst & Lead
Expeditors International of Washington, Inc.
01.2016 - 01.2019
Business Program Manager
Design Laboratory (Microsoft)
01.2015 - 01.2016
Bachelor of Arts - Anthropology
University of Washington
Additional Graduate Level Work - Business Analytics: Tools for Big Data AI/ML, Product Management
University of Washington
Master of Business Administration - Technology Management
University of Washington
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