Douglas Moran
Austin,TX
Summary
Content strategist and creator with extensive experience in managing content teams and community engagement. Proven track record in developing innovative technical and marketing content that drives results. Strong communicator and project manager skilled in fostering collaboration and enhancing stakeholder engagement.
Overview
25
25
years of professional experience
Work History
Senior Content Strategist
A1M SOLUTIONS
11.2024 - Current
- Senior Content Strategist for the federal Medicaid.gov MACFin project.
- Content Lead for full set of MACFin user manuals, Quick Start guides, and FAQs.
- Content creator & info architect for four user manuals & FAQs, MACFin Medicaid.gov pages, & related MACFin content such as internal support FAQs & official messages to Medicaid state workers.
- Oversaw changes to the doc build process.
- Created MACFin documentation style guide.
Senior Content Creator
ARISTOCRAT
12.2023 - 11.2024
- Lead content developer for Aristocrat Games’ Maestro game development kit (GDK).
Senior Content Creator; Senior Community & Content Manager, Info Architect, & Designer
IBM
01.2015 - 12.2023
- Managed and administered the IBM Community data management, supply chain, and storage communities.
- Oversaw the migration and deprecation of the developerWorks content and the IBM Support Forums and the modernization of the IBM Community Blogging standards and practices.
- Authored the BigSQL technical content for 3 product releases.
- Co-designed, built, and managed the IBM Community Cloud Pak for Data and the IBM Global Elite websites that helped generate nearly $500M in revenue.
- Coordinated the Cloud Pak for the Data and Data Management community’s participation in IBM Think 2019 and Community Fest 2021 and 2022 events that increased customer engagement by 35%.
- Designed, built, and managed the IBM Community YouTube channel.
- IBM Community blogging strategist.
- Coordinated 6 IBM Community streaming events using StreamYard and YouTube.
Senior Content Team Manager; Senior Content Creator & Designer
HEWLETT-PACKARD
01.2011 - 01.2015
- Built, trained, and mobilized a cross-functional creative services team that created and delivered technical content and marketing collateral for the entire HP Cloud organization.
- Served as the content team manager for the HP Public Cloud engineering team from 2011-2013.
- Provided content for the HP Security team.
- Led the architecture and design of a new technical content website that drove customer engagement by more than 35% in the first 6 months.
- Developed, documented, & supported a new authoring and publishing process used by all cloud content teams.
Senior Technical Writer
Juniper Networks
San Jose, California
10.2008 - 10.2010
- Streamlined content production process, achieving a 37% increase in output efficiency.
- Developed detailed user manuals for networking products, emphasizing clarity and accuracy.
- Collaborated with engineering teams to gather critical technical information and specifications.
Senior Content Strategist & Creator
Independent Contractor
08.2000 - 10.2008
- Authored technical and marketing content for multiple organizations, including Cisco Systems and Extreme Networks.
- Projects ranged from creating technical content for a 1 TB router, to technical marketing content for an intelligent, graphical LAN and WAN network monitoring system.
- Developed content strategies aligned with client goals and target audiences.
- Collaborated with designers to create engaging visual and written content.
- Evaluated existing website architecture to recommend improvements or modifications that would improve user experience.
- Developed and implemented content strategies across multiple channels, including web, social media, email, and print.
Senior Content Team Manager
Cisco Systems
- Directed technical content team of 14 writers and editors for documentation of 17 high-end routers and software.
- Facilitated team meetings to provide project updates and resolve any issues.
- Coordinated with cross-functional teams to ensure alignment on project objectives and deliverables.
- Trained new hires on operational procedures and company policies.
- Monitored team performance, delivering constructive feedback for continuous improvement.
- Created schedules to guarantee timely task and project completion.
- Resolved conflicts among team members to sustain a positive work environment.
- Evaluated employee performance, implementing recognition or disciplinary measures as necessary.
Senior Technical Documentation Team Manager; Sr. UX Writer & Content Designer
Silicon Graphics
- Managed the end-user technical content team of 10+ writers and editors.
- Managed daily operations of cross-functional teams to meet project deadlines.
- Monitored project progress and reported updates to senior management regularly.
- Lead writer for the programming tools content.
Education
Bachelor of Science - Computer and Information Sciences, Mathematics
University of California
Santa Cruz, CASkills
- Content strategy
- Technical writing
- Documentation design
- Information architecture
- Team management
- Project Management
- Project collaboration: Jira, Trello, Mural, Monday, Mural, Figma, Figjam, Notion, Trello
- Team leadership
- Cross-functional collaboration
- Content development
- Content management
- HTML & XML Editing
- Git & GitHub
- Google Analytics, Amplitude
Recommendations
- Doug has proven to be an invaluable team member, consistently delivering top-notch work that drives engagement, growth, and revenue., Wendy Batten, Community Manager @ IBM Security & Cloud
- Talented, articulate, energetic, and creative. Doug's technical chops are only the icing on the cake., Eric W., Senior Solutions Architect @ IBM
- Doug is a polymath and can whip up a video or social media as easily as he can write code or manage a team., Aine Lenihan, IBM TechXchange Community Leader
Accomplishments
- 2 IBM "Crush It" awards
- 2 HP Excellence stock awards
- Silicon Graphics Performance Excellence award
References
References available upon request.
Timeline
Senior Content Strategist
A1M SOLUTIONS
11.2024 - Current
Senior Content Creator
ARISTOCRAT
12.2023 - 11.2024
Senior Content Creator; Senior Community & Content Manager, Info Architect, & Designer
IBM
01.2015 - 12.2023
Senior Content Team Manager; Senior Content Creator & Designer
HEWLETT-PACKARD
01.2011 - 01.2015
Senior Technical Writer
Juniper Networks
10.2008 - 10.2010
Senior Content Strategist & Creator
Independent Contractor
08.2000 - 10.2008
Senior Content Team Manager
Cisco Systems
Senior Technical Documentation Team Manager; Sr. UX Writer & Content Designer
Silicon Graphics
Bachelor of Science - Computer and Information Sciences, Mathematics
University of California
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