DOUGLAS MYLES JR.
Business Professional
San Antonio,Texas
Summary
Google-Certified Data Analyst & IT Support Specialist with 14+ years of technical problem-solving experience at USAA. Skilled in SQL, Python, Google Cloud, and data visualization tools, with a strong track record of modernizing workflows and improving data quality in high-impact operational environments. Currently advancing automation skills through the Google IT Automation with Python Certificate program to streamline infrastructure tasks and scale technical operations.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
General Adjuster (Technical Operations & Data-Driven Claims)
USAA
02.2010 - 12.2025
- Led deployment of advanced data-capture technologies (Matterport, DocuSketch), improving accuracy and speed of field data ingestion.
- Leveraged Xactimate Level 2 and UAS (Drone) technology to collect high-resolution structural data, reducing estimate variance and improving model reliability.
- Managed complex, high-exposure technical workflows for Large Loss and CAT claims using structured risk analysis and data-driven decision frameworks.
- Designed and implemented SOPs to standardize data quality, regulatory compliance, and operational throughput during high-volume events.
- Collaborated with cross-functional teams to optimize digital workflows, reducing manual rework and improving cycle times.
Sales Associate
Zales
01.2008 - 12.2010
- Applied data-driven customer insights to exceed monthly sales targets and improve client engagement.
Management Trainee / Sales
Enterprise Rent-A-Car
07.2007 - 12.2008
- Built foundational expertise in damage assessment, risk evaluation, and structured claims processes.
Education
BBA - Information Systems
University of Texas at San Antonio
San Antonio01.2009
Skills
- BigQuery
- Dataproc
- Python
- SQL
- Looker
- Looker IDE
- LookML
- Tableau
- Google Cloud
- Google Cloud Storage
- Matterport (3D Scanning)
- IT Support
- Risk & Compliance
- SOP Development
- Workflow Automation
Certification
Google IT Support Professional Certificate, 2025-12-31, Google
Timeline
General Adjuster (Technical Operations & Data-Driven Claims)
USAA
02.2010 - 12.2025
Sales Associate
Zales
01.2008 - 12.2010
Management Trainee / Sales
Enterprise Rent-A-Car
07.2007 - 12.2008
BBA - Information Systems
University of Texas at San Antonio
Skills
BigQuery, Dataproc, Python, SQL, Looker, Looker IDE, LookML, Tableau, Google Cloud, Google Cloud Storage, Matterport (3D Scanning), IT Support, Risk & Compliance, SOP Development, Workflow Automation.
Volunteering And Leadership
- Autism Support & Advocacy, 2020-07-01, Present, San Antonio, TX, Volunteer and advocate supporting autism awareness and inclusion initiatives., Assist families and community groups by promoting understanding, accessibility, and supportive resources.
- Phi Beta Sigma Fraternity Incorporated, 2009-03-01, Present, San Antonio, TX, Active member supporting community service, mentorship, and leadership development initiatives., Participated in programs promoting academic excellence, civic engagement, and professional growth.