Summary
Overview
Work History
Education
Skills
Licenses And Achievements
Timeline
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Douglas Novinsky

Orlando,Florida

Summary

Self-motivated and professional licensed esthetician with expertise in thorough skin analysis and a wide range of facial treatments. Dedicated to providing the utmost pampering experience for clients. Strong educational background and compassionate approach. Committed to maintaining high levels of client confidentiality, satisfaction, and safety. Goal is to leave every client feeling rejuvenated and confident in their own skin.

Overview

9
9
years of professional experience

Work History

Owner

Novo Skin
12.2023 - Current
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Educated patients on treatment options.
  • Flexibly worked evenings and weekends to maintain client satisfaction.
  • Fostered friendly, warm, and exceptional customer experience.
  • Advised clients on proper home-care regimens.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Created repeat business by developing long-term relationships with regular customers.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Suggested appropriate therapy based on current health of client.
  • Determined the companies business plan, mission statement, and vision.

Spa Coordinator

Relache Spa, Gaylord Palms
09.2019 - 12.2023
  • Monitored access of guests and escorted them to treatment areas.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Interacted with 40+ guests daily and provided positive impression of spa.
  • Remained up-to-date on current spa trends and treatments.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Oversaw upkeep of entire facility and notified management and maintenance for service repairs.
  • Managed activities related to training such as creating an onboarding itinerary and checklist.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Trained and advised spa staff on best practices, sales techniques and customer service.
  • Establishing repeat clientele by creating positive interactions and experiences throughout the guests experience.
  • Performing duties such as reservation booking in-person and via telephone, confirming and cancelling appointments, closing out transactions and ensuring guest satisfaction post treatment.

Esthetician

Grey Orchid Day Spa
06.2019 - 09.2019
  • Company Overview: Providing exceptional spa quality services to customers while maintaining the utmost in client comfort and satisfaction
  • Performing a multitude of various facial esthetic treatments such as high frequency and microdermabrasion
  • Achieved 100% of target sales in retail products
  • Excellent customer relation skills and goal oriented positive attitude demonstrated by high client satisfaction
  • Providing exceptional spa quality services to customers while maintaining the utmost in client comfort and satisfaction
  • Educated clients on treatment and options available to them.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Analyzed skin condition and made appropriate product recommendations.

Project Coordinator

Decor by Aliyah
12.2015 - 08.2019
  • Event set-up/break-down
  • Overseeing progress during event set up
  • Manage event decor details

Education

Facial Specialist

Orange Technical College
Orlando, Florida
05-2019

High School - undefined

East Meadow High School
East Meadow, New York
06.2010

Skills

  • Facial Specialist
  • Skin Analysis
  • Hair Removal
  • Employee development
  • Customer relations
  • Client service
  • Small business operations
  • Process optimization
  • Spa retail sales
  • Hydrating body wrap procedures
  • Microdermabrasion treatments
  • Advanced facials specialist

Licenses And Achievements

  • Licensed Esthetician, #FB9765759
  • Body Wrap License
  • Dermalogica Certified
  • Second Place SkillsUSA Region 3 winner
  • Fourth Place SkillsUSA Florida State Competition

Timeline

Owner

Novo Skin
12.2023 - Current

Spa Coordinator

Relache Spa, Gaylord Palms
09.2019 - 12.2023

Esthetician

Grey Orchid Day Spa
06.2019 - 09.2019

Project Coordinator

Decor by Aliyah
12.2015 - 08.2019

High School - undefined

East Meadow High School

Facial Specialist

Orange Technical College

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Douglas Novinsky