Kierra Williams
Palm Harbor,FL
Summary
Knowledgeable and dedicated Medical Receptionist professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Doctor’s Urgent Care
07.2020 - Current
- Greeting Patients, Registering and Providing patients with general information
- Obtaining patients demographics, verifying patients insurance benefits and taking patients co-pays or general payments
- Assemble chart for patient adding demographics, billing information and additional information
- Answer phones within 3 rings, take messages and return voicemails
- Preform clerical tasks as required.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
Certified Nursing Assistant
Palm Garden of Clearwater
12.2017 - 10.2021
- Perform basic day-to-day tasks to support the entire medical team in properly caring for ill, injured or disabled people
- At most facilities, nursing assistants work under the supervision of a registered nurse (RN), licensed practical nurse (LPN) or other medical staff
- CNA/HHA
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
Certified Nursing Assistant
CNA, Seasons of Belleair
11.2016 - 03.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Receptionist
Martin Luther King Neighborhood Family Center
07.2013 - 11.2016
- Responsible for the safety and well-being of all children and families attending the agency
- Conduct services for the agencies after school and summer programs
- Facilitate tutoring and mentor services to children involved with the agency
- On-going monitoring and assessing of children and their parents to ensure healthy and successful futures
- Customer service, chart inputs, making and taking inbound and outbound calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Education
High School Diploma -
Countryside High School Clearwater
2012
Skills
- Home Health
- CNA
- Cna Certified
- Alzheimer's Care
- Caregiving
- Dementia Care
- Experience with Children
- Home Care
- Facial Specialist
- Medical Terminology
- Certifications and Licenses
- Facial Specialist
- Additional Information
- SKILLS
- Customer service
- Team Player
- Communication skills
- Time management
- Effective Problem Solving
- Microsoft Windows
- Microsoft Office Suite
- MAC/Windows Operating System
- AdvancedMD
- EMR Systems
- Call Transfers
- Referral Verification
- Front Desk Operations
- Patient Callbacks
- Electronic Medical Record
- Patient Data Processing
- Medical Information Software
- HIPAA Guidelines
- Patient Scheduling
- Medical Records Verification
Certification
January 2020 to October 2021
License number FB9771438
-Certified Nursing Assistant (CNA)
November 2017 to May 2021
-CPR
-Home Health Aide
Timeline
Medical Receptionist
Doctor’s Urgent Care
07.2020 - Current
Certified Nursing Assistant
Palm Garden of Clearwater
12.2017 - 10.2021
Certified Nursing Assistant
CNA, Seasons of Belleair
11.2016 - 03.2019
Receptionist
Martin Luther King Neighborhood Family Center
07.2013 - 11.2016
High School Diploma -
Countryside High School Clearwater
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