Guadalupe Urbina
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
MultiCare Health
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Administrative Assistant
DaVita
09.2022 - Current
- Ensuring the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders
- Assisting patients with transportation arrangements and physician appointments
- Filing
- Faxing
- making templates for dialysis patients that fir patient and patient care technician satisfaction.
Patient Care Technician
DaVita
03.2021 - 11.2022
- Checking patients' blood pressure, heartbeat and pulse regularly
- Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns
- Monitoring patients' conditions and providing updates to healthcare team
Medication Technician/Caregiver
Pioneer Place Memory Haven
03.2019 - 03.2021
- Medication Technicians administer prescribed medication to patients and provide support to nurses and healthcare professionals
- A short list of Medication Technician duties includes offering medication to patients, performing basic medical check-ups, providing patient care, updating records, and filling in forms scheduling appointments, maintaining appointment books
- Assist patients filling out information for medical records, insurance forms and inter clinic communication
- Used standard office equipment, e.g
- Copier, 10 key fax and computer
Direct Support Professional
Community Living
04.2016 - 03.2018
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as vacuuming, washing dishes and tidying
- Helping plan client appointments and organize a schedule
- Organizing with transportation arrangements to appointments
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Encouraging client engagement in social networks and communities
Education
Associate -
Yakima Valley Community College
Grandview, WA04.2018
High School Diploma -
Mabton High School
Skills
- Home Health
- Direct Support Professional
- Bilingual
- Memory Care
- Medication Administration
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Vital Signs
- Dementia Care
- Personal Care
- Professional care assistance
- Direct Support
- Medical Office Experience
- Disability
- Medical Terminology knowledge
- Caregiving
- Hospice Care
- Medication management
- Autism
- Home Care
- Typing
- Developmental Disabilities Experience
Certification
- Medical assistant in hemodialysis, 09/01/21, Present
- Medical assistant hemodialysis technician certification
- Healthcare Assistant (HCA), 03/01/18, 12/01/20
- Nurse Assistant Registration (NAR), 11/01/18, 11/01/20
- CPR/First Aid
- Medication Technician, 09/01/19, 09/01/20
- CPR Certification
- First Aid Certification
Languages
English
Professional Working
Timeline
Medical Receptionist
MultiCare Health
07.2024 - Current
Administrative Assistant
DaVita
09.2022 - Current
Patient Care Technician
DaVita
03.2021 - 11.2022
Medication Technician/Caregiver
Pioneer Place Memory Haven
03.2019 - 03.2021
Direct Support Professional
Community Living
04.2016 - 03.2018
High School Diploma -
Mabton High School
Associate -
Yakima Valley Community College
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