Summary
Overview
Work History
Skills
Development Programs
Timeline
Generic

Douglas Parker

Lockport,NY

Summary

Dynamic Customer Life-Cycle Project Manager at W.W. Grainger, Inc. with a proven track record in stakeholder engagement and project execution. Skilled in financial data evaluation and strategic decision-making, I drive revenue growth through innovative solutions and strong relationship-building, ensuring optimal contract performance and compliance throughout project lifecycles.

Overview

17
17
years of professional experience

Work History

Customer Life-Cycle Project Manager

W.W. Grainger, Inc.
Remote, Buffalo NY
10.2021 - Current
  • Facilitated communication and coordination among internal stakeholders to successfully manage and complete complex projects on schedule.
  • Established and maintained strong stakeholder relationships by providing regular communication updates to reinforce trust in team performance.
  • Engaged with senior sales leadership to ensure project alignment with strategic goals, contributing to revenue growth and profitability.
  • Evaluated trends and analytics to drive proposals for new contract awards while ensuring optimal contract performance throughout the lifecycle.
  • Conducted comprehensive legal risk assessments to enhance project compliance and minimize potential liabilities.
  • Served as a subject matter expert, mentoring new team members to elevate overall team effectiveness and collaboration.

Commercial Account Manager

W.W. Grainger, Inc.
Buffalo, NY
02.2015 - 10.2021
  • Optimize key accounts by utilizing planning tools based on account plans or project requirements to strategically move solutions through the sales cycle that drives year over year sales growth to exceed annual CSG revenue targets
  • Strong focus on gathering and analyzing customer challenges by understanding what is important to the customer, fully understanding the root cause of a need and then prioritizing a solution based on what can have the most positive impact on the business
  • Cultivated collaborative relationships with colleagues and customers by actively listening, formulating relevant questions, and adjusting communication styles to meet project objectives.
  • Enhanced team effectiveness by mentoring new employees and sharing expertise in inventory solutions. Drove knowledge sharing initiatives that improved team performance. Achieved personal development through active leadership involvement.

Territory Sales Representative

W.W. Grainger, Inc.
Buffalo, NY
07.2013 - 02.2015
  • Developed strategic account plans in a new business territory and effectively built relationships with customers by implementing creative solutions that exceeded customer expectations and thereby led to a strong partnership and targeted sales growth
  • Preemptively identified and captured opportunities by targeting new account bases with customized solutions or specific products that fulfilled the customers business pressures.

On-Site Services Consultant

W.W. Grainger, Inc.
Syracuse, NY
05.2011 - 07.2013
  • Scheduled routine appointments with Service Managers, Branch Managers, Account Managers and District Sales Managers to analyze account performance, establish a growth plan and develop an action strategy to maximize the areas of potential growth
  • Leveraged assets in conjunction with Account Managers by orchestrating internal and external resources to provide additional product intel to complete sales that expand continued account growth

Interim Service Coordinator

W.W. Grainger, Inc.
Syracuse, NY
08.2012 - 11.2012
  • Worked collaboratively with a cross functional team to lead projects focused on inventory solution installs by effectively bringing sales and service together to understand the scope of work, analyze the opportunity, align additional resources if necessary and setting a clear timeline on tasks to be completed to insure deadlines and all customer expectations were met

Sales Associate

W.W. Grainger, Inc.
Buffalo, NY
09.2008 - 05.2011

Skills

  • Proficient in financial data evaluation
  • Project execution management
  • Stakeholder engagement
  • Targeted offer creation
  • Strategic decision-making
  • Effective prioritization
  • Written and Verbal Communication
  • Critical thinker

Development Programs

  • Grainger Aspiring Leader Program - 2025
  • Grainger Leadership Development Program - 2019
  • Grainger, Lake Forest: Project Management Essentials - 2012
  • Grainger, Lake Forest: Influence Without Authority - 2012

Timeline

Customer Life-Cycle Project Manager

W.W. Grainger, Inc.
10.2021 - Current

Commercial Account Manager

W.W. Grainger, Inc.
02.2015 - 10.2021

Territory Sales Representative

W.W. Grainger, Inc.
07.2013 - 02.2015

Interim Service Coordinator

W.W. Grainger, Inc.
08.2012 - 11.2012

On-Site Services Consultant

W.W. Grainger, Inc.
05.2011 - 07.2013

Sales Associate

W.W. Grainger, Inc.
09.2008 - 05.2011

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Douglas Parker