Douglas Pogue
Lake City,FL
Summary
, From about the age 12 I started cooking, for the family meals, spaghetti, Grandma's pound cake. After a few years I realized cooking made me happy as well my food made everyone else very happy. I have worked in fine dining, private clubs, corrections, and fast food. All remains the same people like to eat good food no matter where they may be. I take extreme pride in the meals I serve and kitchen operations. From sanitation, cost analysis, loss prevention, menu and recipe planning, including purchasing and inventory control. I love to cook and my food makes people happy.
Overview
2
2
years of professional experience
Work History
Food Service Director
Kellwell
Moncks Corner, SC
12.2020 - 09.2021
- Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Worked with qualified chef to diversify menu with new offerings.
- Consulted with marketing to revise presentation and sales approaches.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
Kitchen Manager
Gilligans sc
Charleston, SC
09.2020 - 11.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
Kitchen Manager
Willow Brook
Lake City, FL
09.2019 - 05.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed restaurant marketing, sales building and community involvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
- Developed unique events and special promotions to drive sales.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced sales by promoting [Type] products and assisting with creative menu selections.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
Education
No Degree - Culinary Arts
Johnson & Wales University - Charleston SC
Charleston, SCSkills
- Managing Deliveries
- Performance Improvement
- Delegating Assignments and Tasks
- Recruitment and Hiring
- Health Code Compliance
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Anticipating Problems
- Menu Pricing and Writing
- Training and Onboarding
- Scheduling Staff
- Documentation and Recordkeeping
- Profit Optimization
- Equipment Maintenance and Repairs
- Money Handling
- Portion Control
- Service Delivery Management
- Monitoring Food Preparation
- Staffing and Sales Reporting
- Database Interface and Query Software
- Back of House Management
- Inventory Management
- Quality Assurance
- Employee Performance Evaluations
- Fire Safety Regulations
- Building Maintenance
- Relationship Building
- Front of House Management
- Problem Solving
- Investigating Complaints
- POS Terminal Operation
- Resource Allocation
- Written and Verbal Communication
- Sales and Marketing
- Coaching and Mentoring
- Reliable and Responsible
- Budget Administration
- Cost Estimation
- Enforcing Nutritional Standards
- Customer Retention
- Event Coordination
- Calm and Pleasant Demeanor
- Inventory Management Software
- Managing Reservations and Large Parties
- Conflict Resolution
- Developing Special Dishes and Recipes
- Work Planning and Prioritizing
- Expense Tracking
- Contract Negotiation
- Calendar and Scheduling Software
- Critical Thinking
- Catering Services
- Microsoft Office
- Collaboration and Teamwork
- Payroll Administration
- Facilities Planning
- Team Leadership
- Time Management
- G Suite
Timeline
Food Service Director
Kellwell
12.2020 - 09.2021
Kitchen Manager
Gilligans sc
09.2020 - 11.2020
Kitchen Manager
Willow Brook
09.2019 - 05.2020
No Degree - Culinary Arts
Johnson & Wales University - Charleston SC