Douglas Ray

• Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Developed processes to save on costs and prevent losses.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Maintained high safety standards throughout the region, minimizing accidents and incidents.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.

• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
• Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Fielded customer complaints and comments and rectified issues.
• Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
• Enhanced safety standards by conducting regular audits and implementing corrective actions.
• Increased on-time performance with proactive scheduling and efficient workforce deployment.
• Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
• Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
• Double-checked work orders and deliveries for quality assurance.
• Set terminal budgets and set goals to adhere to plans.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Monitored employee performance and productivity.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Break down terminal issues within region to make routes efficient

Assist TMs to optimize their performance and contract costs

Created a division of 100+ internal "Go Anywhere/Flex" drivers to reduce cost and eliminate temporary agency usage while keeping routes covered and running on-time

Implemented and trained company and drivers on a communication app to enable quality control with payroll for non-DOT hours

Started and was on forefront of opening the 11 million additional mile contact from NJ to WA

Intrum-Terminal Manager for Seattle and New Jersey while continuing to manage all operations in SLC.

Continued to assist with bidding for new contracts for the Postal Division

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.

• Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
• Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
• Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
• Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
• Assisted in recruitment efforts by identifying top talent within the driver pool and recommending candidates for promotions or additional responsibilities.
• Maintained a clean driving record, adhering to all safety regulations and company policies.
• Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
• Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
• Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
• Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.
• Streamlined loading processes, ensuring accurate order fulfillment and reducing errors.
• Collaborated with management to develop improved scheduling procedures that reduced downtime between assignments.
• Contributed to cost-saving initiatives by minimizing idling time at stops, conserving fuel usage overall.
• Drove safely in various weather and road conditions to avoid accidents.
• Delivered goods and products to customer on time and in excellent condition.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Minimized liability by consistently following road rules when driving.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.

• Reduced fuel consumption with strategic route planning and efficient driving techniques.
• Updated dispatchers regularly on progress toward destination using GPS tracking technology for accurate real-time information sharing.
• Navigated challenging weather conditions safely by adjusting driving techniques and making informed decisions based on conditions.
• Promoted positive company image while representing the organization at various events like trade shows or conferences when required.
• Preserved equipment lifespan by consistently practicing safe driving habits and abiding by weight restrictions.
• Maintained excellent safety record by adhering to company policies and Federal Motor Carrier Safety Regulations.
• Safeguarded cargo through proper loading, securing, and monitoring during transport.
• Contributed to cost savings by optimizing fuel usage through careful acceleration, braking, and cruise control management.
• Streamlined paperwork processing by accurately logging hours of service, trip details, and expense reports in a timely manner.
• Maximized productivity during each trip while adhering to mandatory rest periods for compliance purposes.
• Communicated effectively with shipping dock personnel during pickup/drop-off procedures ensuring smooth operations.
• Performed thorough pre-trip and post-trip inspections, identifying potential issues before they became problems.
• Ensured timely deliveries by coordinating closely with dispatchers and adjusting routes as needed.
• Collaborated effectively with fellow drivers to share best practices and improve overall team performance.
• Operated with safety and skill to avoid accidents and delays.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Inspected load security and checked for damages.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
• Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
• Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
• Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
• Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
• Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
• Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
• Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Successfully negotiated client contract renewals to create increased revenue.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.