DOUGLAS REYNOLDS
SR. User Experience Researcher
Redmond,Washington
Summary
Creative UX Designer with [Number] years developing innovative, approachable user experience frameworks for [Type] products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions.
Overview
16
16
years of professional experience
Work History
SENIOR USER EXPERIENCE RESEARCHER
T-Mobile Inc.
7 2019 - 6 2023
- Served as Senior User Researcher for the development of frontline customer account and service management tools.
- Reduced friction in the customer journey by systematically analyzing touchpoints and proposing targeted enhancements based on research findings.
SENIOR USER RESEARCHER
CAPITAL GROUP/KFORCE STAFFING
06.2016 - 08.2016
- Served as Senior User Researcher for the development of enhanced securities investment and management tool.
SENIOR USER EXPERIENCE (UX) RESEARCHER/UX LABORATORY MANAGER, DIGITAL EXPERIENCE
AT&T LABS
10.2000 - 04.2015
- Served as Senior Human Factors Engineer in all phases of the product design lifecycle as well as for diverse, multi-disciplinary teams and product development projects and initiatives
- Employed user-centered design (UCD) and universal design principles throughout interface design, testing, and implementation.
Education
Bachelor of Arts - Psychology
University of Texas at Austin
Austin, TXSkills
Qualitative and Quantitative research
Usability Analysis
User-Centered Design
Universal Design
Consumer Insight
Advanced Statistical Analysis
Advanced Research Skills
Generative, Summative, and Formative Assessment
Extensive Variety of Research Methodology Experience
Accessibility & Assistive Interfaces
Accomplishments
- Coordinated research into human perception of problem timing which led to changes in streaming behavior which conserved network costs resulting in a savings of over 600M US$ /year.
- Spearheaded research into customer self-install which directly led to an 80% increase in the success rate with a savings of 80M US$/year in support costs.
- Led research in human perception of voice codecs for mobile devices which directly led to higher quality codecs implemented throughout the AT&T network.
- Focus on innovation and creative solutions that has led to the granting of 40 US patents.
Timeline
SENIOR USER RESEARCHER
CAPITAL GROUP/KFORCE STAFFING
06.2016 - 08.2016
SENIOR USER EXPERIENCE (UX) RESEARCHER/UX LABORATORY MANAGER, DIGITAL EXPERIENCE
AT&T LABS
10.2000 - 04.2015
SENIOR USER EXPERIENCE RESEARCHER
T-Mobile Inc.
7 2019 - 6 2023
Bachelor of Arts - Psychology
University of Texas at Austin