Brett Leverett
Kirkland,WA
Summary
Experienced UX researcher in utilizing methodologies including interviews, surveys, and usability testing to gather valuable insights. Leverages findings to inform design decisions and ensure products meet user needs. Proficient in creating insightful reports and presentations to communicate research outcomes to stakeholders.
Overview
12
12
years of professional experience
Work History
User Experience Researcher (Contract Through Insight Global)
Meta
03.2022 - 03.2023
- Provide Rapid Research in 2 week sprints for all product spaces within the Facebook application design teams
- Generate up-front exploratory research on new features that cross-function on the Facebook application and website
- Plan, schedule, and conduct moderated remote interviews via UserZoomGo.com, Usertesting.com, Zoom, and Skype
- Extract and formulate insights from multiple studies to improve user personas, journeys, and interaction
- Consult with researchers across product teams to help them internalize best practices around sentiment-related measurement
- Provide analysis on qualitative data and correlate that data across offerings in the Facebook application space
User Experience Researcher (Contract through Insight Global)
PayPal Inc.
08.2021 - 12.2021
- Work with cross-functional teams to identify/research current and future Buy Now Pay Later designs and products
- Plan, schedule, and conduct moderated remote interviews via UserZoomGo.com
- Provide analysis on qualitative data and correlate that data across offerings in the Consumer credit space
- Identify, promote, and share best practices across the research space to the broader organization
User Experience Researcher (Contract through Insight Global)
Lennox
05.2021 - 08.2021
- Develop a plan to gather research on the Information Infrastructure of LennoxPros with a content audit
- Plan, schedule, and conduct moderated remote interviews and follow up surveys
- Create a card sorting activity via Optimal Workshop and establish baseline statistics for future use
- Quantitative Analysis on all data to connect with current SEO trends
User Experience Researcher (Contract through Robert Half)
Microsoft
05.2019 - 07.2019
- Conduct user and market research through UserTesting on the Bing consumer platform to analyze product designs
- Conduct primary research with through behavioral science with Users and the product together to provide designers with A/B testing of product features, design, and perception of current models versus future competitive models
- Provide qualitative and quantitative analysis to present findings to design, marketing, and technical teams impacting the Bing product lifecycle resulting in improvements to the end user
User Experience Research Analyst
PayPal
02.2017 - 12.2018
- Author and conducted 30+ 'Voice of the Customer' research projects; providing end-to-end User feedback across multiple organizations within the company
- Research methods included interviews, focus groups, observations, A/B testing, and surveys
- Data Analysis in SPSS, including regressions, correlations, and clusters analysis lead to visual presentation to product teams including recommendations, insights, and common misconceptions
- Develop 7 Collaboration Personas to segment 28,000 global employees based on their working behaviors, enhancing targeted and user-centric technical decisions across multiple projects
- Work cross-functionally with enterprise software teams and vendors to identify patterns in usage and integrate research outcomes into localized training resources, product development cycles, pilots, and launches
- Design 20+ intranet sites, trained 50+ Users on Drupal, and established best practices to incorporate our tools
- Utilize longitudinal study designs, survey methodology, and statistical modeling
MBA Marketing Intern
Arizona Public Service
05.2015 - 08.2015
- Develop a 30 day promotional campaign for an energy analyzer software tool to increase energy efficiency within client’s homes
- Analyze the domestic mobile applications for 43 energy utilities and provided 3 development firm recommendations based on a budget of $250,000
- Work with the research team to develop, launch, and analyze Qualtrics surveys to over 200 residential and business customers regarding 4 separate programs
- Proficiency in programming languages for data analysis (e.g., Python, R, MATLAB)
Sole Proprietor
Brett Leverett Designs
06.2013 - 12.2014
- Design and customized websites utilizing HTML/CSS layout with Flash elements
- Improve client branding through logo creation, business card development, and promotional materials, resulting in increased product sales by 30%
- Designe an Information Technology strategic booklet for a public utility using Adobe Creative Suite which produced 450 hard copies
Project Manager & Product Designer
Unsocial Inc.
08.2011 - 10.2013
- Manage event mobile applications during conferences through backend management and client communication at over 25 events worldwide via XML, HTML, SQL
- Coordinate development for 18 applications by designing User Interface/User Experience and managing development teams for iOS, Android, Blackberry, Windows Phone, and HTML
- Manipulate code in Python and R to meet submission requirements for application submissions
- Create a marketing strategy through email campaigns, press releases, blogs, and social media, improving website impressions by 60%
Education
MBA - Marketing
University of Arizona
Tucson, AZ06-2016
Bachelor of Arts - English (Professional Emphasis)
University of Idaho
Moscow, ID10-2010
Associate of Arts -
Bellevue College
Bellevue, WA01-2008
Skills
- Usability testing
- Survey design
- Data analysis
- Persona development
- User interviews
- Journey mapping
- Prototype testing
- A/B testing
- Qualitative research
- Quantitative research
- Cognitive walkthroughs
- User-centered design
- Task analysis
- Benchmark studies
- Card sorting
- User flow analysis
- Wireframing insights
- Behavioral analysis
- Feedback synthesis
- User needs assessment
- Information architecture
- User empathy
- Design thinking
- Market research
- Competitive analysis
- Field studies
- Pilot testing
- Project management
- User research
Timeline
User Experience Researcher (Contract Through Insight Global)
Meta
03.2022 - 03.2023
User Experience Researcher (Contract through Insight Global)
PayPal Inc.
08.2021 - 12.2021
User Experience Researcher (Contract through Insight Global)
Lennox
05.2021 - 08.2021
User Experience Researcher (Contract through Robert Half)
Microsoft
05.2019 - 07.2019
User Experience Research Analyst
PayPal
02.2017 - 12.2018
MBA Marketing Intern
Arizona Public Service
05.2015 - 08.2015
Sole Proprietor
Brett Leverett Designs
06.2013 - 12.2014
Project Manager & Product Designer
Unsocial Inc.
08.2011 - 10.2013
MBA - Marketing
University of Arizona
Bachelor of Arts - English (Professional Emphasis)
University of Idaho
Associate of Arts -
Bellevue College
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