Douglas Rivera
68 Bell Dr ,CA
Summary
- Responsible and dependable with proven ability to balance priorities and meet tight deadlines
- Known for thriving in dynamic, high-pressure environments
- Excellent ability to work with teams as well as working with little or no supervision
- Meticulous, attentive to quality and detail
- Enthusiastic, dependable and Self-motivated; able to learn on own initiative
- Responsible, efficient and flexible
- Proven ability to gain customer's confidence and trust
- Native Spanish speaker
Overview
6
6
years of professional experience
Work History
Chiropractic Office Manager
Dr. Koloski Chiropractic
Annapolis, MD
06.2024 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Implemented new billing and insurance processes, reducing errors and increasing revenue collection rates.
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Beauty Salon Coordinator
Parlour Beauty Boutique
Annapolis, MD
12.2023 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing salon calendars.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited talented professionals to join the salon team, creating a diverse group of skilled stylists and beauty experts.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
Medical Receptionist / Case Manager
Mhc Healthcare
Baltimore, MD
02.2022 - 12.2023
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Administrative Assistant
YOLOVY, LLC
03.2019 - 10.2021
- Provide general administrative and clerical support including mailing, emailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence
- Perform data entry and manage calendar for the CEO
- Assist in resolving any administrative challenges
- Run company's errands to post office and office supply store
- Answer calls and emails from customers regarding their inquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings and appointments.
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer relations
- Scheduling and calendar management
- Appointment scheduling
Timeline
Chiropractic Office Manager
Dr. Koloski Chiropractic
06.2024 - Current
Beauty Salon Coordinator
Parlour Beauty Boutique
12.2023 - Current
Medical Receptionist / Case Manager
Mhc Healthcare
02.2022 - 12.2023
Administrative Assistant
YOLOVY, LLC
03.2019 - 10.2021