Open To Work
DOUGLAS R KING JR
Vancouver,United States
Summary
I have experience in location management, utilizing strategic planning and operational oversight to enhance site performance. I have a proven track record in effective team leadership and conflict resolution.
I am well-prepared for this role, with an extensive background in managing diverse locations to ensure seamless operations and high customer satisfaction. My focus is on team collaboration and achieving results. I am reliable, adaptable, and skilled in logistics and interpersonal communication.
Exhibits a range of skills in management, problem-solving, and collaboration. Offers a fresh perspective with a strong commitment to quality and success. Acknowledged for adaptability and a proactive approach to delivering effective solutions.
Overview
34
34
years of professional experience
Work History
Location Manager
Portland Nursery Stark
Portland, OR
04.2022 - 03.2026
- Managed daily operations to ensure efficient plant care and customer service.
- Oversaw inventory management, including stock ordering and product display.
- Coordinated seasonal events to enhance customer engagement and sales.
- Mentored team members in horticultural best practices and customer relations skills.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Built a strong team through proactive recruitment and hiring strategies.
- Mentored performers to enhance individual skills and address deficiencies in group performance.
- I managed a team of five department managers and over 50 employees.
Hardgoods Manager
Portland Nursery Stark
Portland, OR
08.2021 - 04.2022
- Developed and implemented operational strategies to enhance efficiency in hard goods department.
- Trained and mentored staff on best practices for product handling and customer service.
- Collaborated with vendors to optimize supply chain processes and improve delivery timelines.
- Conducted regular performance reviews of staff members within the hard_goods department, recognizing achievements while addressing areas for improvement proactively.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Improved store''s merchandise display by implementing creative and visually appealing hard goods arrangements.
Hardgoods Buyer/Manager, Sales and Customer Support
Portland Nursery Division
Portland, OR
02.2013 - 08.2021
- Developed and implemented strategic purchasing plans to optimize inventory levels.
- Analyzed market trends to inform pricing strategies and supplier negotiations.
- Managed vendor relationships to ensure quality and timely delivery of products.
- Led training sessions for staff on procurement best practices and tools.
- Oversaw budget management for purchasing activities, ensuring cost-effective decision-making.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Established key performance indicators to monitor progress and ensure accountability within teams.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Operation Manager
Tsugawanursery Nursery
Woodland, Wa, United States
11.2009 - 02.2013
- Overseer day to day operations of the nursery.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Customer service. Main role for sales in hard goods, water garden and indoor gardening.
- Hiring and firing of employees.
- Buyer hard goods, water garden, gift and indoor gardening.
- Cash handling: cashier, safe balancing.
- In store seminars for staff and retail customers
Sale Representative
Oregon Aquatics
Eugene, Or, United States
01.2008 - 08.2009
- Sales in Oregon and Washington.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Prepare sales presentations or proposals to explain product specifications or applications.
- Provide customers with ongoing technical support.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Visit establishments to evaluate needs or to promote product or service sales.
- Train establishment personnel in equipment use.
General Manager
Drakes 7 Dees Nursery
Portland, Or, United States
01.2007 - 01.2008
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Plan store layouts or design displays.
Operation Manager
01.2001 - 01.2007
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
- Plan store layouts or design displays.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
Manager Buyer
01.1997 - 01.2001
- Represent companies in negotiating contracts and formulating policies with suppliers.
- Interview and hire staff, and oversee staff training.
- Prepare and process requisitions and purchase orders for supplies and equipment.
- Maintain records of goods ordered and received.
- Control purchasing department budgets.
- Prepare reports regarding market conditions and merchandise costs.
- Manage the department for which they buy.
- Negotiate prices, discount terms and transportation arrangements for merchandise.
- Use computers to organize and locate inventory, and operate spreadsheet and word processing software.
- Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
- Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
- Conduct staff meetings with sales personnel to introduce new merchandise.
- Train or supervise sales or clerical staff.
- Consult with store or merchandise managers about budgets or goods to be purchased.
- Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number.
- Determine which products should be featured in advertising, the advertising medium to be used, or when the ads should be run.
Floor Supervisor
01.1993 - 01.1997
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Transport packages to customers' vehicles.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Carry Out
Drakes 7 Dees Garden Center & Landscaping
Portland, OR
03.1992 - 01.1993
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Offer customers carry-out service at the completion of transactions.
Education
High School Diploma -
Corbett High
Corbett, OR05-1989
No Degree - Gender Studies
Mt. Hood Community College
Skills
- Good in both leadership and support roles
- Fast learner
- Great customer service and sales skills
- Great problem-solving skills
- I work well with others Both as a manager or peer role
- Cultural awareness
- Self-driven and motivated
- Professionalism
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$75000/yr - $200000/yrTimeline
Location Manager
Portland Nursery Stark
04.2022 - 03.2026
Hardgoods Manager
Portland Nursery Stark
08.2021 - 04.2022
Hardgoods Buyer/Manager, Sales and Customer Support
Portland Nursery Division
02.2013 - 08.2021
Operation Manager
Tsugawanursery Nursery
11.2009 - 02.2013
Sale Representative
Oregon Aquatics
01.2008 - 08.2009
General Manager
Drakes 7 Dees Nursery
01.2007 - 01.2008
Operation Manager
01.2001 - 01.2007
Manager Buyer
01.1997 - 01.2001
Floor Supervisor
01.1993 - 01.1997
Carry Out
Drakes 7 Dees Garden Center & Landscaping
03.1992 - 01.1993
High School Diploma -
Corbett High
No Degree - Gender Studies
Mt. Hood Community College