Douglas Shook
Centralia,IL
Summary
Warehouse Lead with proven supervisory experience at Intermountain Electronics, adept at training teams and optimizing workflow. Skilled in time management and customer service, I enhanced operational efficiency and improved customer satisfaction by swiftly resolving service issues. Committed to fostering a productive work environment while ensuring safety and compliance.
Overview
30
30
years of professional experience
Work History
Warehouse Lead
Intermountain Electronics
Centralia, IL
12.2022 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
Service Supervisor
Hammel Scale of KC
Columbia, MO
01.2015 - 10.2022
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Service Technician
Precision Scales
St Louis, MO
10.1995 - 03.2014
Class B CDL with excellent driving record for 25 plus years.
Skills
- Supervisory experience
- Time management
- Customer service
- Order picking
Timeline
Warehouse Lead
Intermountain Electronics
12.2022 - Current
Service Supervisor
Hammel Scale of KC
01.2015 - 10.2022
Service Technician
Precision Scales
10.1995 - 03.2014