Douglas Shook

• Trained employees on equipment operation and safety protocols.
• Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
• Followed verbal and written instructions to properly move and ship products.

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

Class B CDL with excellent driving record for 25 plus years.