Douglas Southall
Atoka,TN
Summary
25+ years experience in safety, health and training for global corporations. Consistent focus on training, hazard identification, risk assessment and elimination/mitigation. Experienced specialist in aviation ground safety, serving as a global ramp safety leader for current employer. Successful projects manager with an ability to build teams, develop objectives and accomplish goals. Skilled in various forms of communication and training with delivery of end-user focused messages to provide learning and reinforcement.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sr. Mgr., OPS Compliance: Training, Communication
Gate Gourmet
01.2020 - Current
- Development, implementation and support of regional QEH&S training programs in conjunction with unit management and QEH&S regional teams including Just Culture, Incident Reporting and Investigation and ramp safety-specific training.
- Worked with regional QEH&S group to develop tracking and reporting of Key Performance Indicators (both leading and lagging) to provide an early-warning system and identify operations in need of intervention and support to move organization to a proactive stance.
- Develop unit and regional compliance personnel including new Senior Compliance Managers and unit Safety Managers and Supervisors to improve their knowledge and utilization of Gate Gourmet systems to reduce incidents and align with QEH&S goals in field operations.
- Liaise with key customers and union representatives to identify emerging trends and issues and work cooperatively to reduce risk.
- Work cooperatively with OPS VPs and Bushiness Unit Leaders to support performance improvement and initiatives within their operations.
- Fostered a positive teamwork environment by driving collaboration between corporate Quality, Regulatory and Safety leaders.
Senior Manager, Business Unit Compliance & Communications
Gate Gourmet North America
06.2016 - 12.2019
- Development of Food Safety & Hygiene Competence – Completion of ServSafe Food Protection Manager Certification and Hazard Analysis Risk-Based Preventative Controls (HARPC) training
- Safety and Compliance Tools Development – Leading development of new tools to assess safety and compliance performance, provide critical data for decision making and drive improvement. The most recent process is the Regulated Garbage Compliance Self-Assessment and the development of live dashboarding that adds value to this and other forms/processes.
- Support for Key Customers – Played a leading role in successful BA startups in MSY and FLL, supported TPA in preparing for a successful BA NSF audit in September 2017.
- Safety & Compliance Communication – Supporting deployment of Global Ramp Safety Manual and associated training materials, managing PRIDE process as direct contact for NAVEX, and serving as core team member for We Are Safety communication initiative in addition to other duties.
- Development of Personal Health and Safety Knowledge – Working toward an Advanced Safety Certificate from the National Safety Council
- Compliance Oversight of Assigned Units – Ensure compliance with regulatory and company requirements for Quality, EHS and Regulatory.
Senior Manager, Transportation Safety & Compliance
Gate Gourmet North America
01.2010 - 05.2016
- Policy & Procedure Development and Implementation – Owner of transportation safety procedure including airfield safety
- Work with corporate EHS team in developing Environmental, Health and Safety policy and develop training for deployment
- Audit Management – Manage the Transportation Audit Process and coordinate with corporate EHS staff to complete audits and Corrective and Preventative Action Plans to ensure operating units are in compliance
- Behavioral Safety – Led development of behavioral safety observation process incorporating all aspects of the operation including food production, material handling, sanitation and transportation
- Owner of an electronic observation process to capture real time data used for coaching of individual performance and trending of data to identify and address gaps
- Safety Team Development – Integral part of the team the developed the PRIDE in Prevention program which involves interior employees engaging in safety activities, peer observations and coaching and flash auditing of regulatory and company safety
- Led development of Ramp SQUAD program which mirrors the PRIDE structure and incorporates a focus on behavioral safety observations results, targeted briefings and problem solving
- Both have now been rolled out globally as corporate standard
- Results Oriented – Led a ramp safety program that delivered a 31% reduction in aircraft incidents and 29% improvement in damage ratio from 2005 through 2016
- Working with the corporate EHS team achieved double-digit reductions in employee injury rates 2006-2013.
Manager, Operations Safety & Training
Gate Gourmet North America
01.2005 - 01.2010
Training Systems Analyst
Gate Gourmet North America
06.2002 - 01.2005
Owner
Doug Southall Productions
01.1994 - 06.2002
- Independent video and training development company providing training and marketing development to large corporations including contract services for Dobbs International Services and independent development for mid-size companies including ESI Security Systems and materials handling system provider Productive Systems, Inc.
Training Developer
Video Learning Systems
01.1989 - 01.1994
- Training development provider to large corporations including Federal Express and Dobbs International Services (now Gate Gourmet US)
- Work included development of procedures and training for general employee safety, airfield safety and specific activities including airside catering operations
- Aircraft pushback/tow, deicing, fueling.
Education
Master of Arts - Communication
University of Memphis
12.1989
Bachelor of Arts - Broadcasting
University of Memphis
05.1987
Skills
- Safety Measurement & Leading Indicators
- Aviation Ground Safety Procedure
- Cross-Functional Team Leadership
- Regulatory Compliance
- Incident Investigation
- Facility Auditing
- Projects Management
- Root Cause Analysis
- GSE Assessment/Sourcing
- Behavioral Safety
- Training Development
- Safety Training Delivery
- Training and Mentoring
- CPTED Security Concepts
- Professional Video Production
Certification
National Safety Council Advanced Safety Certificate, February 2021
training
- Hazard Analysis and Risk-Based Preventative Controls (HARPC) training, July 2017
- Principles of Occupational Safety & Health (POSH), March 2016
- Job Safety Analysis (JSA), February 2017
- ServSafe Certification, December 2016
- Chair, Gate Gourmet Global Ramp Safety Council, April 2014 – April 2016
- Outcome Engenuity Just Culture Certified Champion, April 2015
- United Airlines “Threat and Error Management” Certification, 2012
- Gate Gourmet Representative in Delta Airlines Underwing Safety Leadership Team, 2005-Present
- Gate Gourmet Representative in United Airlines Airside Partners in Safety, 2008 - Present
- Gate Gourmet Continuous Improvement Academy, 2002
Timeline
Sr. Mgr., OPS Compliance: Training, Communication
Gate Gourmet
01.2020 - Current
Senior Manager, Business Unit Compliance & Communications
Gate Gourmet North America
06.2016 - 12.2019
Senior Manager, Transportation Safety & Compliance
Gate Gourmet North America
01.2010 - 05.2016
Manager, Operations Safety & Training
Gate Gourmet North America
01.2005 - 01.2010
Training Systems Analyst
Gate Gourmet North America
06.2002 - 01.2005
Owner
Doug Southall Productions
01.1994 - 06.2002
Training Developer
Video Learning Systems
01.1989 - 01.1994
Master of Arts - Communication
University of Memphis
Bachelor of Arts - Broadcasting
University of Memphis
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