Douglas Spiers
Cocoa,FL
Summary
With a proven track record, I excel in delivering exceptional pest control solutions, blending advanced pest management techniques with unparalleled customer service. My adeptness in safely handling chemicals and fostering client education has significantly reduced call-backs, underscoring my dependability and strong problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Pest Control Technician
Opus Management
01.2023 - 01.2025
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Fostered excellent service leading to positive online reviews.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Utilized computer software to manage customer information and service scheduling.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Licensed Pest Control Technician
Wells Boys Property Managemnt
01.2015 - 01.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied chemical solutions on building surfaces to eliminate pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Prepared reports and kept detailed records of pest control activities.
- Fostered excellent service leading to positive online reviews.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Reduced use of invasive pest control methods by identifying and implementing alternative solutions.
- Conducted regular pest control treatments for commercial and residential properties, resulting in significant decrease in call-backs.
- Utilized computer software to manage customer information and service scheduling.
Education
Cocoa High School
CocoaSkills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Valid [state] driver's license
- Clean driving record
- Equipment maintenance
- Pest management techniques
- Adaptable
- Chemical handling
- Rodent control
- Property inspection
- Appointment scheduling
- Communicative and articulate
- Chemical application experience
- Future pest prevention
- Bed bug treatments
- Termite treatment
- Non-lethal trapping
- Property assessment
- Pest control chemicals
- Reports and documentation
- Rodent exclusion
- Pest identification
- Trap baiting
- Reinfestation prevention
- Client consultation
- Customer education
- Treatment development
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Certification
- State of FLorida Limited Structural Pest Control License
- PPE Certification
- Mold Certification
Timeline
Licensed Pest Control Technician
Opus Management
01.2023 - 01.2025
Licensed Pest Control Technician
Wells Boys Property Managemnt
01.2015 - 01.2023
Cocoa High School
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