Douglas Stephens

• Attended telephone skills and program information training sessions to boost aptitude.
• Boosted customer service satisfaction ratings through consistent quality control.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Addressed customer account discrepancies and concerns.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Inspected dishes and utensils for cleanliness.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Checked guests' identification before serving alcoholic beverages.

• Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
• Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
• Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
• Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
• Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
• Computed and recorded totals and transactions using Software and Software.
• Kept shop areas neat, clean, and free of safety hazards.

B

• Washed cars and trucks daily for auto dealership.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Applied protective agents, including sealants, to protect surfaces.

• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Reassembled and replaced parts to complete body repairs.
• Followed standard operating procedures to achieve consistent quality of work.