Douglas T. Dorsey
Dublin,Ohio
Summary
Qualified professional bringing several years of administrative related experience. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Licensed Optician, Inventory Specialist, Advertisement Specialist
Arlington Optical
Columbus, OH
01.2021 - Current
- Performed administrative duties and managed associates to ensure operational efficiency
- Enacted duties as temporary administrative supervisor
- Lead quarterly meetings over business metrics
- Aided in developing a business plan to reach quarterly goals.
- Coordinated office bookkeeping, reporting, and communication with customers and vendors while maintaining office equipment
- Performed scheduled inventory counts and supply audits.
- Established new vendor accounts to introduce new product
- Assisted in negotiations with product vendors to secure favorable terms and replenished inventory
- Increased rapport with clients and addressed concerns/needs
- Educated and advised clients about new products and technology
- Maintained and updated records and billing information for financial purposes
- Coordinated with software developers and beta tested new EMR software
- Trained new associates with EMR Systems and explored productive strategies
- Collaborated with team to improve productivity and business operations
- Applied excel programs to monitor sales and product inventory
- Secured position as social marketing director to enhance brand visibility to expand social media presence
Licensed Optical Manager.
U.S. Vision (Meijer Optical)
Westerville, OH
09.2020 - 01.2021
- Directed operations of multiple business locations
- Supervised optical staff scheduling, coaching, and shift coverage
- Coached and counseled associates on customer service and performance
- Met and exceeded manager expectations through effective team leadership.
- Developed, coordinated, and enforced systems, policies, procedures, and productivity standards
- Prepared reports on sales trends, budgeting, and operational performance.
- Analyzed productivity of store metrics to assess areas of improvement
- Delegated responsibilities and supervised business operations
- Provided constructive feedback and established incentives for learning opportunities
- Facilitated regular meetings with staff to address operational issues and implement necessary changes.
- Verified vision benefits and processed insurance claims
- Addressed patient concerns with empathy and effective solutions. with professional service and care
- Ensured compliance with all applicable laws related to eye care services.
Licensed Optician
Pearle Vision (West Pointe Optical Group)
Columbus, OH
11.2019 - 09.2020
- Managed product orders to optimize profit margins.
- Resolved customer service concerns promptly to enhance customer satisfaction.
- Provided product usage information to consumers.
- Cultivated strong relationships with vendors and labs to ensure efficient supply chain operations.
- Assisted manager with store operations.
- Troubleshot technical issues with POS systems.
- Established personal performance targets to support store performance.
- Supported internal audit readiness through analysis and preparation.
- Filled in as substitute administrator and manager for administrative and operational functions.
Licensed Optician
Fishers Optical
Canton, OH
10.2017 - 10.2019
- Verified benefit eligibility for customers and processed insurance claims.
- Verified benefit eligibility and processed claims to strengthen customer support.
- Calculated customer insurance plan coverage across a wide range of policies.
- Managed customer service, sales, and inventory control tasks in a fast-paced setting.
- Facilitated customer service interactions to improve client satisfaction., sales, and inventory control to streamline daily operations.
- Facilitated communication between customers and the optical lab to improve service quality.
- Trained apprentice opticians on optical field knowledge and lens product choices.
- Trained apprentice opticians to expand knowledge of optical services and lens product selections.
- Answered phones with professional etiquette and assisted with appointment scheduling.
- Handled telephone communications to provide timely assistance to clients. and scheduled appointments with professional etiquette.
- Prepared lens pricing sheets and customer option details.
Education
BA - Education And HIstory
University of Mount Union
Alliance, OH05-2015
Skills
- Inventory management systems
- EMR system training
- Supply chain management
- Sales reporting
- Office suite proficiency
- Customer service management
- Record keeping
- Vendor relationship management
- Team leadership and collaboration
- Relationship building
Timeline
Licensed Optician, Inventory Specialist, Advertisement Specialist
Arlington Optical
01.2021 - Current
Licensed Optical Manager.
U.S. Vision (Meijer Optical)
09.2020 - 01.2021
Licensed Optician
Pearle Vision (West Pointe Optical Group)
11.2019 - 09.2020
Licensed Optician
Fishers Optical
10.2017 - 10.2019
BA - Education And HIstory
University of Mount Union