Summary
Overview
Work History
Education
Skills
Certification
Timeline
Florida Florida General Contractors and HVAC Exams
Related Job Skills
Generic

Douglas Thompson

Miami ,FL

Summary

Dynamic business leader with extensive experience as Owner/General Manager at Tinters Supply LLC, excelling in operations management and customer relations. Proven track record in enhancing service quality and optimizing supply chain processes, resulting in increased customer satisfaction and repeat business. Skilled in budgeting and relationship building, fostering a collaborative team environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner /General Manager

Tinters Supply LLC
01.2024 - Current
  • Managed daily operations, ensuring efficient supply chain processes and timely order fulfillment.
  • Developed and maintained strong relationships with suppliers and customers to enhance service quality.
  • Oversaw inventory management, optimizing stock levels to minimize waste and improve product availability.
  • Implemented cost-saving measures through careful budgeting and resource allocation strategies.
  • Trained new staff on company procedures, fostering a collaborative and productive work environment.
  • Analyzed market trends to adapt product offerings, enhancing competitiveness within the industry.
  • Coordinated logistics and delivery schedules, improving customer satisfaction through reliable service.
  • Led marketing initiatives to increase brand visibility, utilizing social media platforms effectively for outreach.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.

Owner /Manager

One Stop Education LLC
01.2017 - 01.2024
  • Developed and implemented comprehensive educational programs tailored to diverse learning needs.
  • Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
  • Trained and mentored staff on effective teaching methods and curriculum development.
  • Established partnerships with local schools to enhance community engagement in educational initiatives.

Owner /Operations Manager

Repair Pros AC LLC
01.2019 - 02.2023
  • Managed daily operations, ensuring timely completion of repair jobs and high customer satisfaction.
  • Developed training programs to enhance team skills and improve service quality.
  • Streamlined inventory management processes, reducing excess stock and improving turnaround times.
  • Implemented quality control measures, increasing consistency in service delivery and minimizing errors.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

No Degree - Home Inspection

Inter­national Association of Certified Home Inspectors
Online

High School Diploma -

Deerborne High School
Coral Gables, FL
06-1976

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Marketing
  • Business administration
  • Business marketing
  • Regulatory compliance
  • Service quality assurance
  • Accounting expertise
  • Marketing tactics
  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Microsoft Operating Systems
  • Outlook
  • Word, Excel

Certification

Florida Parking Enforcement Specialist


Timeline

Owner /General Manager

Tinters Supply LLC
01.2024 - Current

Owner /Operations Manager

Repair Pros AC LLC
01.2019 - 02.2023

Owner /Manager

One Stop Education LLC
01.2017 - 01.2024

No Degree - Home Inspection

Inter­national Association of Certified Home Inspectors

High School Diploma -

Deerborne High School

Florida Florida General Contractors and HVAC Exams

I am currently waiting to take exams to obtain both my Florida General Contractors License and Florida HVAC License

Related Job Skills

Code enforcement, zoning, or related regulatory laws.

Ability to read blueprints

Understand construction systems

Excellent oral and written communication skills to interact with the public, explain codes, and address complaints.

Strong attention to detail and the ability to visually assess situations.

Capability to analyze violations and recommend effective resolutions

A strong understanding of relevant laws, ordinances, and legal procedures necessary for enforcement 



Valid Florida driver's license and a good driving record

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